Assistant Aftersales Manager

Pybus Recruitment Ltd; Gravelly Hill; On-site; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Bonus

Benefits package

Job summary

Pybus Recruitment Ltd in Erdington, United Kingdom, is seeking an Assistant Aftersales Manager to drive customer care standards within the dealership's service function. The role focuses on leading the Aftersales team, optimising resources, and delivering outstanding customer experiences.

Candidates should have team leadership experience, a proven track record, and the drive to motivate others to achieve business goals. A full UK driving licence is required.

Qualifications

• Experience in a main dealer stage is preferred.
• Candidates must have a full and valid driving licence.
• Strong leadership and customer service focus required.

Responsibilities

• Support the effective management of the dealership’s Aftersales function.
• Maximise the use of all available resources to ensure the department is run in the most effective manner.
• Give the diverse customer base a positive impression of themselves and our client.
• Deliver the most positive customer experience possible, in line with our client’s PPA.
• Anticipate and identify customer needs, and meet and exceed them by building relationships and resolving problems.

Skills

Team leadership

Customer service

Self-motivation

Job description

Erdington, United Kingdom | Posted on 18/06/2026

Salary: Between £37,000 - £40,000 (depending on experience) + bonus + Benefits

Full Time and Permanent – 42.5 hours a week – Mon-Fri and 1 in 4 Saturdays

An amazing opportunity with one of the top 25 Sunday Times bests big companies to work for.

Our client has a fantastic opportunity for an Assistant Aftersales Manager to join them at their dealership in Erdington.

You will be responsible for assisting the Aftersales Manager with personnel and operations of the Service Department, anticipate and identify customer needs. You will maximise the use of all available resources to ensure the department is run in the most effective manner. You will be able to make a difference and motivate other team members to achieve their business goals.

Can you lead by example?

Have you gained experience in a main dealer?

Are you self‑motivated, committed and tenacious?

Have you had team leadership experience, and have a proven track record?

Job Purpose:

To drive the standard in customer care. You’ll organise and operate the service function within the dealership, optimising the use of available resources and ensuring the highest level of customer service is maintained. You’ll exemplify our client’s Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers and prospects.

Key Responsibilities and Accountabilities:

• Support the effective management of the dealership’s Aftersales function.
• Maximise the use of all available resources to ensure the department is run in the most effective manner.
• Give the diverse customer base a positive impression of themselves and our client.
• Deliver the most positive customer experience possible, in line with our client’s PPA.
• Anticipate and identify customer needs, and meet and exceed them by building relationships and taking responsibility for resolving customer problems.
• Work with customers to the highest ethical and professional standards to build long‑term profitable relationships.
• Demonstrate exceptional product knowledge and communicate this appropriately with customers.
• Act proactively to add value.
• Be a Subject Matter Champion, supporting colleagues with knowledge, skills and expertise to improve business performance and profit.
• Identify opportunities for reducing waste/inefficiency or improving quality.
• There are generous rewards and a structured approach to training and development, plus opportunities to progress.

Candidates must have a full and valid driving licence.

To apply for this role, please contact Grant Hall at Pybus Recruitment (email).