Aftersales Team Lead – Customer Care & Growth

Perfect Placement; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

33 days holiday

Pension scheme

Life assurance

Vehicle purchase scheme

Cycle to Work

Employee discount platform

Training and development

Career progression

Volunteer day

Induction programme

Job summary

Perfect Placement is seeking an Assistant Aftersales Manager for a busy Glasgow dealership. You will lead the aftersales team, oversee service operations, and drive customer service excellence across the department.

The role requires proven leadership in a franchised automotive environment, familiarity with Keyloop/Kerridge, and a UK driving licence. The position offers a competitive hourly rate, pension, life assurance, and ongoing development opportunities.

Qualifications

• Extensive experience in a leadership role within a franchised automotive dealership.
• Strong knowledge of aftersales operations and service processes.
• Familiarity with Keyloop/Kerridge dealership management systems.
• Proven track record of delivering excellent customer service and achieving targets.

Responsibilities

• Support the effective management of the dealership's aftersales operation.
• Oversee service department activities to optimise efficiency and profitability.
• Lead, motivate, and develop team members to meet departmental and business objectives.
• Ensure high standards of customer care, resolving concerns professionally and promptly.
• Build and maintain long-term customer relationships through excellent service and communication.
• Proactively identify solutions to improve customer satisfaction and service quality.
• Utilise available resources effectively to support dealership performance.
• Provide technical guidance and support to colleagues.
• Identify opportunities for process improvements, increased quality, and reduced inefficiencies.
• Maintain high standards of professionalism, compliance, and customer care.

Skills

Leadership

Customer service

Aftersales operations

Team development

MS Office

Education

NVQ/ATA/HFC (Automotive)

Tools

Keyloop/Kerridge

MS Outlook/Excel/Word

Job description

Perfect Placement is seeking an Assistant Aftersales Manager for a busy Glasgow dealership. You will lead the aftersales team, oversee service operations, and drive customer service excellence across the department.

The role requires proven leadership in a franchised automotive environment, familiarity with Keyloop/Kerridge, and a UK driving licence. The position offers a competitive hourly rate, pension, life assurance, and ongoing development opportunities.