Assistant Aftersales Manager

Perfect Placement; Exeter; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Competitive salary up to £35,000

OTE up to £40,000

Mon–Fri 8am–6pm

Lead service team

Growth and training

Exeter, Devon dealership

Job summary

Perfect Placement in Exeter, Devon, is seeking an experienced Assistant Aftersales Manager to lead the busy aftersales department within a franchised dealership. You will drive departmental success and oversee a dynamic service team in a thriving automotive environment.

The role offers clear career progression, Monday–Friday hours from 8am to 6pm, and the chance to contribute to growth and excellence within the dealership. This is a fantastic opportunity for driven professionals.

Qualifications

• Previous experience in an assistant or senior service advisor role within the automotive industry.
• Proven leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• Good understanding of automotive aftersales processes.

Responsibilities

• Oversee the daily operations of the aftersales department to ensure smooth workflow.
• Support and manage Service Advisors to deliver excellent customer service at all times.
• Achieve and maintain departmental targets related to profitability and operational efficiency.
• Build and maintain strong relationships with customers and manufacturer contacts.
• Monitor service processes to improve customer satisfaction and retention.
• Allocate resources effectively and assist with workload management.
• Contribute to the continuous improvement of aftersales processes and standards.

Skills

Leadership

Communication

Teamwork

Organisational skills

Problem-solving

Job description

We are pleased to present an excellent opportunity for a skilled automotive professional. Our client, a well-established franchised automotive dealership in Exeter, Devon, is seeking to appoint a highly capable Assistant Aftersales Manager.

This role offers a clear path for career advancement within a reputable organisation that values dedication and team spirit. This is an ideal position for an experienced individual wishing to lead a busy aftersales department and drive departmental success.

Benefits of a Assistant Aftersales Manager

• Competitive basic salary up to £35,000 per annum
• Realistic OTE of up to £40,000
• Monday to Friday working hours, from 8am to 6pm
• Opportunity to oversee and develop a dynamic service team
• Supportive working environment focused on growth, training, and career progression
• Working within a thriving and respected dealership in Exeter, Devon

Duties of a Assistant Aftersales Manager

• Oversee the daily operations of the aftersales department to ensure smooth workflow
• Support and manage Service Advisors to deliver excellent customer service at all times
• Achieve and maintain departmental targets related to profitability and operational efficiency
• Build and maintain strong relationships with customers and manufacturer contacts
• Monitor service processes to improve customer satisfaction and retention
• Allocate resources effectively and assist with workload management
• Contribute to the continuous improvement of aftersales processes and standards

Requirements of a Assistant Aftersales Manager

• Previous experience in an assistant or senior service advisor role or similar within the automotive industry
• Proven leadership and organisational skills
• Excellent communication and interpersonal abilities
• Good understanding of automotive aftersales processes
• Motivated, customer-focused approach with a proactive attitude
• Ability to work well independently and as part of a team
• Strong operational awareness and problem-solving skills

If you are keen to develop your career within a professional and supportive environment, we invite you to learn more about this Assistant Aftersales Manager role.

Contact Tom Wharton, Automotive Recruitment Specialist at Perfect Placement covering Exeter, Devon today to discover more about this fantastic opportunity.