Asset Experience Lead

JLL; Redditch; On-site; GBP 45,000 - 65,000; Full time

Job summary

JLL's Royal London Property Delivery team in Redditch, Worcestershire, is seeking an Asset Experience Associate to combine strategic leadership with hands-on operations across complex commercial portfolios.

You'll be the primary client relationship owner and oversee day-to-day property operations, customer relations and team leadership on site, with emphasis on delivering exceptional occupier experience and asset performance.

Responsibilities

• Strategic Client & Asset Management: Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required.
• Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability.
• Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved.
• Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team.
• Support emergency planning, business continuity, testing, and monitoring with emergency management support as required.

Job description

JLL's Royal London Property Delivery team in Redditch, Worcestershire, is seeking an Asset Experience Associate to combine strategic leadership with hands-on operations across complex commercial portfolios.

You'll be the primary client relationship owner and oversee day-to-day property operations, customer relations and team leadership on site, with emphasis on delivering exceptional occupier experience and asset performance.