Asset Experience Lead: Strategic Portfolio & Operations

Jones Lang LaSalle Incorporated; Cambridge; On-site; GBP 45,000 - 65,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Asset Experience Associate to join the Royal London Property Delivery team. You will be the client relationship owner and oversee day-to-day property operations, customer relations, and team leadership at a site-based portfolio.

The role combines strategic oversight with hands-on operations, covering service charges, leases, health and safety, and ESG initiatives to optimise the occupier experience and asset performance.

Qualifications

• Strategic portfolio planning and optimisation with risk awareness.
• Strong client relationship management and governance capabilities.
• Deep knowledge of asset management operations and service delivery.
• Familiarity with ESG, sustainability reporting, and regulatory expectations.

Responsibilities

• Strategic Client & Asset Management: set strategy and maintain client relationships.
• Act as main contact for Royal London asset managers and oversee services.
• Monitor client asset strategy and drive improvements with the team.
• Manage customer experience, inquiries, and service requests to drive satisfaction.
• Oversee financial trackers, service charges, and supplier payments.
• Lead transitions, inspections, and compliance activities on-site.

Skills

Strategic portfolio planning

Client relationship management

Asset management operations

Leadership & team management

Risk and compliance awareness

ESG and sustainability knowledge

Job description

Jones Lang LaSalle Incorporated is seeking an Asset Experience Associate to join the Royal London Property Delivery team. You will be the client relationship owner and oversee day-to-day property operations, customer relations, and team leadership at a site-based portfolio.

The role combines strategic oversight with hands-on operations, covering service charges, leases, health and safety, and ESG initiatives to optimise the occupier experience and asset performance.