Strategic Asset Experience Manager

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

JLL in London seeks an Asset Experience Manager to lead strategic client and asset management for the Royal London Property Delivery portfolio, combining relationship leadership with hands-on operations and service delivery across multiple sites.

You will be the primary contact for the Royal London asset manager, driving customer experience, overseeing budgeting and service charges, and coordinating health & safety and ESG initiatives to uphold high standards of service.

Qualifications

• Experience managing commercial property portfolios.
• Strong client relationship and communication skills.
• Budgeting, service charges, and financial accountability knowledge.

Responsibilities

• Lead strategic client and asset management for Royal London portfolio.
• Be primary contact for Royal London asset manager and manage day-to-day operations.
• Improve customer experience through enhancements to amenities, services, and programming.
• Oversee budgets, service charges, and financial trackers, including invoices and reconciliations.
• Ensure health & safety compliance and ESG initiatives across sites.

Skills

Asset management

Client relationship

Leadership

Stakeholder management

Strategic planning

Education

Bachelor's in Real Estate/Facilities/related field

Tools

Vision

Job description

JLL in London seeks an Asset Experience Manager to lead strategic client and asset management for the Royal London Property Delivery portfolio, combining relationship leadership with hands-on operations and service delivery across multiple sites.

You will be the primary contact for the Royal London asset manager, driving customer experience, overseeing budgeting and service charges, and coordinating health & safety and ESG initiatives to uphold high standards of service.