Strategic Asset Experience Leader

Jones Lang LaSalle Incorporated; Maidenhead; On-site; GBP 70,000 - 90,000; Full time

Job summary

Jones Lang LaSalle Incorporated, operating the Royal London Property Delivery asset experience program in the UK, seeks an Asset Experience Manager to lead client relationships and strategic asset oversight. The role combines portfolio strategy with hands-on operations, site-level leadership, and a focus on occupier experience across managed properties.

You will partner with RLAM CX Strategy and asset teams to optimize service delivery, manage budgets, and uphold governance while maintaining

Qualifications

• Experience in managing large commercial portfolios and client relationships.
• Ability to translate client strategy into asset management actions and service delivery.
• Strong leadership to coordinate cross-functional teams and site operations.

Responsibilities

• Act as primary contact for Royal London asset managers and lead client relationships.
• Oversee day-to-day property operations, customer relations, and site safety compliance.
• Collaborate on budget planning, service charges, and supplier payments to drive value.

Skills

Strategic client management

Asset management

Operations leadership

Stakeholder engagement

Tools

Yardi

Riskwise

Prism

Deepki

Job description

Jones Lang LaSalle Incorporated, operating the Royal London Property Delivery asset experience program in the UK, seeks an Asset Experience Manager to lead client relationships and strategic asset oversight. The role combines portfolio strategy with hands-on operations, site-level leadership, and a focus on occupier experience across managed properties.

You will partner with RLAM CX Strategy and asset teams to optimize service delivery, manage budgets, and uphold governance while maintaining