Asset Experience Lead - Client & Property Operations

JLL; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

JLL is seeking an Asset Experience Associate for the Royal London Property Delivery team in London. You will act as the strategic leader and operational expert for complex commercial portfolios, owning client relationships and day-to-day property operations across multiple sites.

You will collaborate with asset managers, drive customer experience improvements, and supervise financial and contractual processes while ensuring compliance and risk management.

Qualifications

• Experience managing complex commercial property portfolios.
• Strong client relationship management and senior stakeholder engagement.
• Ability to lead cross-functional teams and drive operational excellence.

Responsibilities

• Serve as primary client relationship owner for Royal London assets.
• Oversee day-to-day property operations and customer relations.
• Lead CX initiatives and drive service improvements at site level.
• Manage financial processes including service charges and budgets.
• Coordinate with asset managers on strategy and performance.

Skills

Client relationship management

Strategic leadership

Property operations

Team leadership

Tools

Yardi

CRM systems

Job description

JLL is seeking an Asset Experience Associate for the Royal London Property Delivery team in London. You will act as the strategic leader and operational expert for complex commercial portfolios, owning client relationships and day-to-day property operations across multiple sites.

You will collaborate with asset managers, drive customer experience improvements, and supervise financial and contractual processes while ensuring compliance and risk management.