Asset Experience Lead: Property & Client Relations

JLL; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

JLL in Birmingham is seeking an Asset Experience Associate to manage strategic client relationships for the Royal London portfolio, combining senior leadership with hands-on property operations at site level.

You will lead customer experience initiatives, oversee financial planning and service charges, ensure compliance with health, safety and ESG standards, and coordinate with internal teams to optimise asset performance.

Qualifications

• Extensive experience in commercial property management and operations.
• Proven ability to manage complex client relationships at executive level.
• Strong leadership and cross-functional collaboration skills.

Responsibilities

• Lead strategic client and asset management planning with RLAM.
• Oversee financial management, service charges, and supplier payments.
• Ensure compliance with H&S, ESG, and regulatory requirements across sites.
• Coordinate transitions, inspections, and tenant-related queries.

Skills

Client relationship management

Strategic portfolio planning

Property management

Leadership

Tools

Yardi

Riskwise

Prism

Deepki

Job description

JLL in Birmingham is seeking an Asset Experience Associate to manage strategic client relationships for the Royal London portfolio, combining senior leadership with hands-on property operations at site level.

You will lead customer experience initiatives, oversee financial planning and service charges, ensure compliance with health, safety and ESG standards, and coordinate with internal teams to optimise asset performance.