Aspiring Systems Engineer Apprentice | Hybrid IT Support

ARO; Aberdeen City; On-site; GBP 18,000 - 20,000; Part time

Job summary

A leading IT services company in Aberdeen seeks a Level 6 Apprentice Systems Engineer for an exciting opportunity to support IT services. You will gain hands-on experience while developing technical skills through a structured apprenticeship, focusing on incident resolution and customer service excellence. Ideal candidates have a strong interest in IT, excellent communication skills, and a basic understanding of operating systems. This apprenticeship offers a salary of £18,000 - £20,000 over 12 months, with a range of employee perks.

Benefits

Private Medical insurance

Life assurance

25 days holiday plus bank holidays

Health Club and Wellbeing Scheme

ARO Shares after 12 months employment

Technical Training Academy and E-learning

Hybrid working

Qualifications

• Must be between 16-20 years old.
• Experience in customer service is advantageous.
• Ability to perform initial diagnosis and troubleshooting.

Responsibilities

• Provide first-line IT support to end users via various channels.
• Log, update, and manage incidents and service requests.
• Accurately categorise, prioritise, and assign tickets.

Skills

Strong interest in IT and technology

Excellent customer service and communication skills

Willingness to learn and take feedback

Basic understanding of computers, operating systems, and applications

Good organisational and time management skills

Education

IT-related qualification

Tools

ServiceNow

Windows OS

Microsoft 365

Job description

A leading IT services company in Aberdeen seeks a Level 6 Apprentice Systems Engineer for an exciting opportunity to support IT services. You will gain hands-on experience while developing technical skills through a structured apprenticeship, focusing on incident resolution and customer service excellence. Ideal candidates have a strong interest in IT, excellent communication skills, and a basic understanding of operating systems. This apprenticeship offers a salary of £18,000 - £20,000 over 12 months, with a range of employee perks.