Aspiring 1st Line IT Support Engineer – Dorset Apprentice

Platinum-Recruitment; England; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement 23 days + bank

Pension scheme

Enhanced sick pay

Death in service

IT equipment provided

Free parking

Training & growth opportunities

Job summary

Platinum-Recruitment is hiring a 1st Line IT Support Engineer Apprentice in Dorset. This entry point offers valuable training, growth opportunities, and excellent benefits as you launch your IT career with a reputable telecoms and IT provider.

You will handle remote 1st line support, diagnose issues, and manage tickets with strong customer service. Driving license is preferred for on-site visits.

Qualifications

• Good understanding of Windows, Microsoft 365, and network basics preferred.
• Strong customer-service orientation and problem-solving skills are essential.
• Entry-point to IT and telecoms with training on the job.

Responsibilities

• Provide 1st line diagnosis and resolution, aiming for high first-time fix rates.
• Respond to issues via phone, email, and service portals, escalating when necessary.
• Manage workload to meet SLAs and customer expectations; log tickets accurately.

Skills

Windows

Microsoft 365

Network basics

Customer service

IT support

Tools

Ticketing system

Knowledge base

Job description

Platinum-Recruitment is hiring a 1st Line IT Support Engineer Apprentice in Dorset. This entry point offers valuable training, growth opportunities, and excellent benefits as you launch your IT career with a reputable telecoms and IT provider.

You will handle remote 1st line support, diagnose issues, and manage tickets with strong customer service. Driving license is preferred for on-site visits.