Entry-Level IT Support Engineer – Training & Growth

Faith Recruitment; Aldershot; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Job summary

Faith Recruitment in Aldershot is seeking a motivated Trainee 1st Line Support Engineer to join our growing IT team. Based in Aldershot, you will provide first-line support to customers by phone, email and remote tools, handling password resets, login issues and application errors.

This entry-level role offers full training, a clear path to progression, and exposure to a range of technologies. The starting salary is 25,000 per annum with on-site parking and a friendly, supportive team

Qualifications

• Candidates should have a relevant IT qualification (CompTIA A+/Network+, BTEC Level 3 IT or equivalent).
• Full training and development will be provided.
• Excellent communication and customer service skills required.

Responsibilities

• Provide first-line support to customers via phone, email, and remote support tools.
• Assist users with basic IT issues such as password resets, login problems, and application errors.
• Troubleshoot technical issues and elevate more complex cases to senior engineers when required.
• Support customers with remote access and connectivity issues.
• Accurately log support tickets and maintain customer records within the helpdesk system.
• Assist with the installation and configuration of new hardware and software.
• Attend customer sites alongside senior engineers to support system implementations and installations.
• Learn and develop knowledge of networks, operating systems, and business applications.
• Provide general administrative support to the IT team when required.

Skills

CompTIA A+

Network+

BTEC Level 3 IT

T Level Digital

Genuine interest in IT

Excellent communication

Customer service skills

Willingness to learn

Problem-solving abilities

Teamwork

Education

BTEC Level 3 IT

T Level Digital

Job description

Faith Recruitment in Aldershot is seeking a motivated Trainee 1st Line Support Engineer to join our growing IT team. Based in Aldershot, you will provide first-line support to customers by phone, email and remote tools, handling password resets, login issues and application errors.

This entry-level role offers full training, a clear path to progression, and exposure to a range of technologies. The starting salary is 25,000 per annum with on-site parking and a friendly, supportive team