1St Line Engineer

Platinum Recruitment Consultancy; Three Legged Cross; On-site; GBP 12,000 - 18,000; Full time

Job summary

Platinum Recruitment Consultancy in Dorset is seeking a motivated 1st Line IT Support Engineer Apprentice to kickstart a career in IT. You will provide remote technical support, handle service tickets, and deliver high-quality customer service while developing practical skills in Windows, Microsoft 365, and network basics.

The role offers valuable training, growth opportunities, and benefits within a reputable telecoms and IT provider.

Qualifications

• Interest in IT support and customer service.
• Familiarity with Windows, Microsoft 365, and basic networking.
• Full UK driving licence and ability to work under pressure.

Responsibilities

• Provide 1st line diagnosis and resolution, aiming for high first-time fix rates.
• Respond to technical issues via telephone, email, and service portals, escalating when necessary.
• Manage workload to meet SLAs and customer expectations.
• Log and handle all service tickets accurately throughout their lifecycle.
• Build strong relationships with clients through professional and timely support.
• Maintain clear documentation using ticketing systems and knowledge bases.

Skills

Customer service

Windows

Microsoft 365

Networking basics

Troubleshooting

Communication

Education

IT Apprenticeship program

Tools

Ticketing systems

Job description

1st Line IT Support Engineer Apprentice - Dorset | Kickstart your career with valuable training, growth opportunities, and excellent benefits

We're seeking a motivated 1st Line IT Support Engineer to join a dynamic team in Dorset. If you're passionate about IT, eager to develop your technical skills, and enjoy delivering outstanding customer service, this role offers a fantastic entry point into the IT and telecoms industry.

Why apply for this 1st Line IT Support Engineer apprenticeship?

Because it's more than just a job - it's a pathway to a rewarding career:

• 23 days holiday plus bank holidays, increasing to 25 after 2 years
• Salary sacrifice pension scheme with 3% employer contribution
• Opportunities for enhanced sick pay after 1 year and subsequent increases
• Death in service benefit after 1 year of service
• Contributions towards IT equipment and upgraded desk chair
• Free parking on-site
• Supportive environment within a reputable telecoms and IT provider with over 30 years' experience

Key Responsibilities:

This role involves providing remote technical support and ensuring high-quality customer service:

• Provide 1st Line diagnosis and resolution, aiming for high first-time fix rates
• Respond to technical issues via telephone, email, and service portals, escalating when necessary
• Manage your workload to meet SLAs and customer expectations
• Log and handle all service tickets accurately throughout their lifecycle
• Build strong relationships with clients through professional and timely support
• Maintain clear documentation using ticketing systems and knowledge bases

What we're looking for:

We welcome candidates who are eager to learn and align with our values:

• Enthusiastic about IT support and customer service
• Good understanding of Windows, Microsoft 365, and network basics preferred
• Confident in troubleshooting hardware and software issues
• Able to work accurately under pressure and meet deadlines
• Full UK driving license and a proactive, 'can do' attitude
• Previous experience in a helpdesk or managed service environment is advantageous

If you're looking for your first step as a 1st Line IT Support Engineer in Dorset and want to develop your skills within a growing company, we'd love to hear from you.

Location │ Dorset

Role │ 1st Line IT Support Engineer

Job Number │ 48887 / INDINDUSTRIALWC