1st Line IT Support Apprentice — Dorset Kickstart

Platinum Recruitment Consultancy; Three Legged Cross; On-site; GBP 12,000 - 18,000; Full time

Job summary

Platinum Recruitment Consultancy in Dorset is seeking a motivated 1st Line IT Support Engineer Apprentice to kickstart a career in IT. You will provide remote technical support, handle service tickets, and deliver high-quality customer service while developing practical skills in Windows, Microsoft 365, and network basics.

The role offers valuable training, growth opportunities, and benefits within a reputable telecoms and IT provider.

Qualifications

• Interest in IT support and customer service.
• Familiarity with Windows, Microsoft 365, and basic networking.
• Full UK driving licence and ability to work under pressure.

Responsibilities

• Provide 1st line diagnosis and resolution, aiming for high first-time fix rates.
• Respond to technical issues via telephone, email, and service portals, escalating when necessary.
• Manage workload to meet SLAs and customer expectations.
• Log and handle all service tickets accurately throughout their lifecycle.
• Build strong relationships with clients through professional and timely support.
• Maintain clear documentation using ticketing systems and knowledge bases.

Skills

Customer service

Windows

Microsoft 365

Networking basics

Troubleshooting

Communication

Education

IT Apprenticeship program

Tools

Ticketing systems

Job description

Platinum Recruitment Consultancy in Dorset is seeking a motivated 1st Line IT Support Engineer Apprentice to kickstart a career in IT. You will provide remote technical support, handle service tickets, and deliver high-quality customer service while developing practical skills in Windows, Microsoft 365, and network basics.

The role offers valuable training, growth opportunities, and benefits within a reputable telecoms and IT provider.