IT Support Apprentice

Back TO Work; Wolverhampton; On-site; GBP 12,000 - 18,000; Full time

Job summary

Back TO Work is offering an IT apprentice role where you will work in a growing software company and gain hands-on experience under supervision. You will support clients with 1st line remote help, learn triage processes, and develop practical skills alongside experienced staff.

Reporting to the Service Desk Team Leader, you will handle incident logging via phone, email, live chat, or portal, contribute to SLA delivery, and propose improvements to technical procedures and services as you progress

Qualifications

• Independent work style and ability to self-manage.
• Strong teamwork and collaborative skills.
• Excellent written and spoken communication.
• Highly motivated to start a career in IT.
• Organisational skills and attention to detail.

Responsibilities

• Delivery of 1st line remote support to contracted and non-contracted customers.
• Triaging incidents and service requests via phone, email, live chat or portal.
• Ensuring all SLA obligations are met in delivery of above services.
• Recommendations of relevant improvements, new technical procedures, products or services to line management.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

Self-motivated

Interest in IT

Job description

As an apprentice, you'll work at a growing software company and get hands‑on experience. You'll gain new skills and work alongside experienced staff.

Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non‑contracted clients.

KEY DUTIES -

• Delivery of 1st line remote support services to contracted and non‑contracted customers
• Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal
• Ensuring all SLA obligations are met in delivery of above services
• Recommendations of relevant improvements, new technical procedures, products or services to line management

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self‑Motivated
• Interested in a career within IT