Apprentice 1st Line IT Support Engineer – Dorset

Platinum Recruitment Consultancy

Wimborne Minster

On-site

GBP 8,000 - 12,000

Full time

3 days ago

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Benefits offered by this job

Holidays 23/25

Pension 3% employer

Sick pay after 1 year

Death in service

IT equipment subsidy

Free parking

Job summary

Platinum Recruitment Consultancy in Dorset is seeking a motivated 1st Line IT Support Engineer Apprentice to kickstart a career in IT and telecoms, with hands-on training and guidance from an experienced team. You must have a full UK driving licence and a proactive, 'can do' attitude.

You will provide 1st line diagnosis, respond via phone, email and service portals, and manage tickets to meet SLAs. You will build client relationships while developing practical IT skills and strong customer

Qualifications

Enthusiastic about IT support and customer service.
Good understanding of Windows, Microsoft 365, and network basics preferred.
Confident in troubleshooting hardware and software issues.
Able to work accurately under pressure and meet deadlines.

Responsibilities

Provide 1st Line diagnosis and resolution, aiming for high first-time fix rates.
Respond to technical issues via telephone, email, and service portals, escalating when necessary.
Manage your workload to meet SLAs and customer expectations.
Log and handle all service tickets accurately throughout their lifecycle.
Build strong relationships with clients through professional and timely support.
Maintain clear documentation using ticketing systems and knowledge bases.