Arrears & Income Recovery Officer (Hybrid)

Extra Care; Coventry; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A charitable organization in Coventry is seeking an Income Management Officer - Arrears to manage the collection of outstanding rents and debts. The role involves working closely with residents to prevent arrears and establishing repayment arrangements. Ideal candidates should have account reconciliation experience and advanced Excel skills. Benefits include a hybrid working model, 25 days annual leave, enhanced parental leave, and a pension contribution. This position does not offer visa sponsorship.

Benefits

25 days annual leave, plus bank holidays

Enhanced maternity & paternity allowance

Up to 9% employer pension contribution

Eligible for Blue Light Card discounts

Free life insurance

Employee assistance programme

Free use of on-site gyms

Qualifications

• Experience in preventing arrears and recovering debts.
• Ability to provide guidance on rent arrears.
• Experience working directly with the public.

Responsibilities

• Prevent arrears and recover rent and debts owed to the Trust.
• Collect outstanding arrears through various communication methods.
• Liaise with residents regarding all aspects of Income Management.

Skills

Account reconciliation experience

Advanced Excel skills

High quality customer care

Education

AAT qualification or experience in double-entry bookkeeping

Job description

A charitable organization in Coventry is seeking an Income Management Officer - Arrears to manage the collection of outstanding rents and debts. The role involves working closely with residents to prevent arrears and establishing repayment arrangements. Ideal candidates should have account reconciliation experience and advanced Excel skills. Benefits include a hybrid working model, 25 days annual leave, enhanced parental leave, and a pension contribution. This position does not offer visa sponsorship.