Army Recruitment Support Advisor - Onsite

Capita PLC; Upavon; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Salary £25,155 per year

23 days holiday

Volunteering day annually

Pension and life assurance

Cycle to work scheme

Flexible voluntary benefits

Employee networks

Onsite parking & canteen

Clear progression opportunities

Job summary

Capita Recruiting Partnering Project is hiring a Customer Service Advisor to support candidates through the British Army recruitment journey. The role is full-time and permanent, based onsite at Upavon in Wiltshire, with a 37.5 hour week and a rotating shift pattern.

You will handle inbound calls, webchat inquiries, and maintain accurate records, guiding candidates through the recruitment process with a patient, empathetic approach and strong teamwork in a supportive office environment.

Qualifications

• Previous customer service experience, face-to-face or over the phone.
• Confidence using Microsoft Office and learning new systems.
• Ability to work well both independently and as part of a team.
• Strong listening skills with the ability to capture information accurately.
• A patient, empathetic and professional approach.
• Familiarity with army careers, would be an advantage.

Responsibilities

• Answering inbound calls from individuals interested in joining the British Army
• Responding to candidate enquiries via online webchat
• Updating and maintaining accurate records on our internal systems
• Providing clear information about the recruitment process and next steps
• Escalating issues or queries when appropriate
• Supporting colleagues and contributing to a positive team environment

Skills

Customer service

Microsoft Office

Teamwork

Active listening

Empathy

Job description

Capita Recruiting Partnering Project is hiring a Customer Service Advisor to support candidates through the British Army recruitment journey. The role is full-time and permanent, based onsite at Upavon in Wiltshire, with a 37.5 hour week and a rotating shift pattern.

You will handle inbound calls, webchat inquiries, and maintain accurate records, guiding candidates through the recruitment process with a patient, empathetic approach and strong teamwork in a supportive office environment.