Customer Service Advisor

Capita; Upavon; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary and benefits

27 days holiday incl. additional leave

Volunteer day

Pension and life assurance

Cycle to work

Onsite parking and facilities

Job summary

Capita Recruiting Partnering Project in Upavon, Wiltshire, is seeking a Customer Service Advisor for a full-time, onsite role of 37.5 hours per week. You will answer inbound calls, respond to webchat queries, and guide candidates through the Army recruitment process.

The role offers hands-on training, colleagues support, and a permanent contract with a competitive benefits package, including 25k salary figures and progression opportunities.

Qualifications

• Previous customer service experience, face‑to‑face or over the phone.
• Confidence using Microsoft Office and learning new systems.
• Ability to work well both independently and as part of a team.
• Strong listening skills with the ability to capture information accurately.
• A patient, empathetic and professional approach.

Responsibilities

• Answering inbound calls from individuals interested in joining the British Army.
• Responding to candidate enquiries via online webchat.
• Updating and maintaining accurate records on our internal systems.
• Providing clear information about the recruitment process and next steps.
• Escalating issues or queries when appropriate.
• Supporting colleagues and contributing to a positive team environment.

Skills

Customer service

MS Office

Teamwork

Independent work

Active listening

Empathy

Tools

Microsoft Office

Job description

Recruiting tomorrow's Army today. Be the best to support the best.

Do you enjoy helping people, answering questions and making a real difference from day one? Join our team as a Customer Service Advisor and play a vital role in supporting candidates on their journey to joining the British Army. Every interaction you have will help guide individuals through the recruitment process and provide them with the information and support they need to take their next step.

This is a full-time, permanent position, working 37.5 hours per week, based onsite at our office in Upavon, Wiltshire.

A Shift Pattern That Works for Everyone

Our team operates a rotating shift pattern across the following hours:

• 8:30am - 4:30pm
• 9:30am - 5:30pm
• 11:00am - 7:00pm

We recognise that everyone has different commitments and preferences. While you'll typically work across all shifts as part of a rota, if there's a particular shift that works best for you, we'd encourage you to let us know when applying and we'll do our best to accommodate where operationally possible.

Being office-based means you'll benefit from hands‑on support, in‑person training, and the opportunity to build strong relationships with colleagues in a collaborative team environment.

What You'll Be Doing

• Answering inbound calls from individuals interested in joining the British Army
• Responding to candidate enquiries via online webchat
• Updating and maintaining accurate records on our internal systems
• Providing clear information about the recruitment process and next steps
• Escalating issues or queries when appropriate
• Supporting colleagues and contributing to a positive team environment

What We're Looking For

• Previous customer service experience, face‑to‑face or over the phone
• Confidence using Microsoft Office and learning new systems
• Ability to work well both independently and as part of a team
• Strong listening skills with the ability to capture information accurately
• A patient, empathetic and professional approach

Desirable

• Familiarity with army careers, would be an advantage

About Recruiting Partnering Project (RPP)

At Capita Recruiting Partnering Project, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

Please visit the below link for further information; Recruitment Partnership Project | Capita

What's in it for you?

• Salary of £25,155
• 23 days' holiday, rising to 27, plus the option to buy additional leave
• A paid volunteering day each year for a charity or cause of your choice
• Pension, life assurance, cycle to work scheme, and enhanced family leave
• Flexible voluntary benefits covering wellbeing, retail, travel and technology
• Access to employee network groups that champion inclusion and belonging
• A large, friendly onsite team with excellent training and progression opportunities
• Free secure onsite parking, plus canteen and shop facilities

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose.

Customer first, always Fearless innovation Achieve together Everyone is valued

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]