Contact Advisor

Capita; Upavon; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

23 days holiday

Volunteering day

Pension

Life assurance

Cycle to work

Enhanced family leave

Flexible benefits

On-site parking

Canteen

Shop facilities

Employee networks

Job summary

Capita Recruiting Partnering Project in Upavon, Wiltshire, is hiring a Contact Advisor to support Army recruitment. This full-time, on-site role runs 11:00am–7:00pm, 37.5 hours per week, with a fixed term until 31 March 2027.

The successful candidate will guide candidates through the recruitment process, answer queries, and maintain records with accuracy. Benefits include paid holiday, volunteering day, pension and life cover, cycle-to-work, and staff training in a collaborative environment.

Qualifications

• Previous customer service experience, face-to-face or over the phone.
• Confidence using Microsoft Office and learning new systems.
• Ability to work well both independently and as part of a team.
• Strong listening skills with the ability to capture information accurately.
• A patient, empathetic and professional approach.
• Familiarity with army careers would be an advantage.

Responsibilities

• Answering inbound calls from individuals interested in joining the British Army
• Responding to candidate enquiries via online webchat
• Updating and maintaining accurate records on our internal systems
• Providing clear information about the recruitment process and next steps
• Escalating issues or queries when appropriate
• Supporting colleagues and contributing to a positive team environment

Skills

Customer service

Active listening

Teamwork

Communication

Empathy

Tools

Microsoft Office

Job description

Recruiting tomorrow's Army today. Be the best to support the best! Prefer a later start? Join our Army Recruitment team working 11am-7pm and help future soldiers begin their careers.

Job title: Contact Advisor

Job Description: Do you enjoy helping people, answering questions, and providing excellent customer service? Join our team and play an important role in supporting candidates as they begin their journey towards joining the British Army. This is a full-time, fixed-term role until 31 March 2027, working 37.5 hours per week, based on-site at our office in Upavon, Wiltshire.

Shift Pattern: This role operates on an 11:00am to 7:00pm shift, making it ideal for those who prefer a later start to the working day. Being office-based means you'll benefit from hands-on support, in-person training, and the opportunity to build strong relationships with colleagues in a collaborative team environment.

What you’ll be doing

• Answering inbound calls from individuals interested in joining the British Army
• Responding to candidate enquiries via online webchat
• Updating and maintaining accurate records on our internal systems
• Providing clear information about the recruitment process and next steps
• Escalating issues or queries when appropriate
• Supporting colleagues and contributing to a positive team environment

What we’re looking for

• Previous customer service experience, face-to-face or over the phone
• Confidence using Microsoft Office and learning new systems
• Ability to work well both independently and as part of a team
• Strong listening skills with the ability to capture information accurately
• A patient, empathetic and professional approach
• Familiarity with army careers, would be an advantage

What’s in it for you?

• Salary of £25,155
• 23 days' holiday, rising to 27, plus the option to buy additional leave
• A paid volunteering day each year for a charity or cause of your choice
• Pension, life assurance, cycle to work scheme, and enhanced family leave
• Flexible voluntary benefits covering wellbeing, retail, travel and technology
• Access to employee network groups that champion inclusion and belonging
• A large, friendly onsite team with excellent training and progression opportunities
• Free secure onsite parking, plus canteen and shop facilities

About Recruiting Partnering Project (RPP)

At Capita Recruiting Partnering Project, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army. Please visit the below link for further information; Recruitment Partnership Project | Capita

#CareersWithPurpose Customer first, always Fearless innovation Achieve together Everyone is valued

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

We want everyone to have the best chance of succeeding as they move through their application and start their career with us.

We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process.

Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]

Location: Upavon , United Kingdom

Time Type: Full time Contract Type: Permanent

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