Work Planner

Nottingham Community Housing Association; Nottingham; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Nottingham Community Housing Association Limited is seeking a Property Services Work Planner to join our Property Services team. You will coordinate and schedule a wide range of property improvement and maintenance programmes, ensuring the right people, materials and resources are available to complete works efficiently.

You will work closely with trade teams to deliver quality homes and excellent customer service, progressing repairs and projects while maintaining clear communication with

Qualifications

• Experience in planning, scheduling, coordination or administrative environment.
• Strong organisational skills with the ability to prioritise a varied workload.
• Excellent communication and confidence dealing with customers, contractors and colleagues.

Responsibilities

• Plan and schedule repairs, maintenance and inspection work for operatives and inspectors.
• Diagnose repair issues and determine the most appropriate course of action.
• Raise and manage work orders using our systems to ensure jobs progress smoothly.
• Coordinate appointments and keep customers informed of planned works, updates and changes.
• Order materials and ensure the right resources are available when needed.
• Maintain accurate records, databases and performance information.

Skills

Organisational skills

Communication skills

IT skills

Planning

Problem-solving

Tools

Microsoft Office

Job description

Are you highly organised, customer-focused and great at keeping multiple priorities on track? Do you enjoy problem-solving and coordinating people, schedules and resources to achieve the best outcomes?

We're looking for a Property Services Work Planner to join our Property Services team. This is a pivotal role where you'll help ensure repairs, maintenance and improvement works are delivered efficiently, enabling our customers to receive an excellent service every day.

About the Role

As a Work Planner, you'll be at the heart of delivering quality homes and excellent customer service. You'll coordinate and schedule a wide range of property improvement and maintenance programmes, including kitchen and bathroom replacements, communal decoration projects and void property refurbishments. Working closely with our trade teams, you'll ensure the right people, materials and resources are in the right place at the right time, helping us complete works efficiently and create homes our customers can be proud of.

What You'll Do

• Plan and schedule repairs, maintenance and inspection work for our operatives and inspectors.
• Diagnose repair issues and determining the most appropriate course of action.
• Raise and manage work orders using our systems to ensure jobs progress smoothly.
• Coordinate appointments and keep customers informed of planned works, updates and changes.
• Order materials and ensure the right resources are available when needed.
• Maintain accurate records, databases and performance information.

What we're looking for

We're seeking someone who thrives in an organised environment and enjoys balancing customer service with effective planning and administration.

• Experience working in a planning, scheduling, coordination or administrative environment.
• Strong organisational skills with the ability to prioritise a varied workload.
• Excellent communication skills and confidence dealing with customers, contractors and colleagues.
• A proactive approach to problem-solving and decision-making.
• Good IT skills, including Microsoft Office applications and the ability to learn new systems quickly.
• The ability to remain calm under pressure while meeting deadlines.

What you'll get in return

• A varied and rewarding role where your work directly impacts customers' homes and communities.
• Hybrid working arrangements following your initial training period.
• A supportive and collaborative team environment.
• Full training on our internal systems and processes.
• The opportunity to develop your skills and build a rewarding career within Property Services.

Working Times

35 Hours a week. Monday to Friday between 8am and 5pm on a rota basis.

During your first three months, you'll be office-based to support your induction and training. Following this period, hybrid working applies, with an expectation to work three days in the office and two days from home.

Why Join our client?

Our client believes everyone deserves a safe place to live and the opportunity to thrive. By joining our team, you'll become part of an organisation committed to supporting communities and transforming lives.

In return, we offer:

• A rewarding role where you can make a genuine difference.
• Ongoing learning, training and development opportunities.
• A supportive and inclusive working environment.
• The opportunity to work for an organisation driven by strong values and a commitment to people.

Please note that we are not offering visa sponsorship

As an Equal Opportunities and Disability Confident Employer, our client welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT + Allies Programme, we also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace.