Repairs Planner Scheduler

Graham Rose; Redhill; Presencial; GBP 18.000 - 25.000; Jornada completa

Descripción de la vacante

Graham Rose Recruitment Limited is seeking an experienced Planner Scheduler for a property maintenance contractor. The role is office based, 37 hours per week, at £15.50 per hour PAYE plus holiday pay, on a contract until April 2027.

You will coordinate response works and book appointments for operatives while delivering strong customer service. Key responsibilities include handling client queries, updating job records in the management system, logging current jobs, ordering equipment, and

Formación

• Experience as Planner/Scheduler or in a call centre role.
• Polite and professional demeanour with strong communication.
• Highly organised and able to thrive in a fast-paced environment.

Responsabilidades

• Responding to client queries and adjusting appointments as necessary.
• Logging and managing current jobs using our job management systems.
• Updating and revising information as job requirements evolve.
• Ordering necessary equipment for ongoing jobs.
• Serving as the primary communication link between clients and maintenance workers.
• Maintaining accurate and up-to-date records of all activities.

Conocimientos

Planner Scheduler experience

Customer service

Telephone communication

Organisational skills

Herramientas

Job management systems

Descripción del empleo

Planner Scheduler - Property Maintenance

Are you an experienced Planner Scheduler seeking a new challenge with a leading property maintenance company? We have an immediate opportunity for a dynamic individual to join the team on a contract basis until April 2027.

Position: Planner Scheduler

Hourly rate: £15.50 per hour PAYE, plus holiday pay

Working Arrangements: Office Based

Working Hours: Monday to Friday, 37 hours per week

Role Overview: As a Planner Scheduler, you will play a crucial role in the planning of response works, ensuring exceptional customer service by efficiently arranging appointments for our operatives. This position involves managing queries from clients, adapting to changing job requirements, and maintaining accurate records on our job management systems.

Key Responsibilities:

• Responding to client queries and adjusting appointments as necessary.
• Logging and managing current jobs using our job management systems.
• Updating and revising information as job requirements evolve.
• Ordering necessary equipment for ongoing jobs.
• Serving as the primary communication link between clients and maintenance workers.
• Maintaining accurate and up-to-date records of all activities.

Ideal Candidate:

• Previous experience as a Planner/Scheduler or Customer Call Centre.
• Polite and professional demeanor.
• Excellent telephone communication skills.
• Highly organized and able to thrive in a fast-paced environment.

Graham Rose is committed to workplace equality and is an equal opportunity employer.