Area Operations Coordinator - 12 Month FTC

SMS; Doncaster; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An energy solutions provider is seeking a motivated team leader based in Doncaster for a fixed-term maternity cover contract. You will manage Operations Support Assistants, ensuring job dispatch and effective team performance in a fast-paced workplace. Responsibilities include oversight of the IFS system, performance management, and collaboration with Field Managers. This role offers hybrid working options and a commitment to improving operational efficiency.

Benefits

25 personal holiday days

Hybrid working options

Enhanced Maternity leave

Life Insurance

Pension matching scheme

Qualifications

• Strong leadership experience with team motivation skills.
• Ability to communicate effectively with dispatch and planning teams.
• Problem-solving skills to address back-office issues.
• Capability to work well under pressure while improving processes.

Responsibilities

• Manage IFS system and ensure job dispatch to meet targets.
• Oversee jeopardy management to meet industry SLAs.
• Provide coaching and feedback to enhance team performance.
• Conduct performance reviews and manage team metrics.
• Build relationships with Field Managers to improve operations.

Skills

Leadership experience

Effective communication

Problem-solving ability

Ability to work under pressure

Tools

IFS system

Job description

Apply now

Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options (for some positions).
• Enhanced Maternity leave. Paternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)

What's the role?

SMS delivers a fully integrated service from start to finish. From project managing the installation of gas and electricity supplies and connections, through to the procurement, installation, and management of meter assets, data collection, and ongoing energy management solutions, we provide a seamless end-to-end offering.

This breadth of expertise makes us truly unique within the industry. No other organisation can deliver all of these services simultaneously. Without SMS plc, customers would be required to engage multiple providers to meet their needs.

To succeed in this environment, an inspiring and focused leader is essential. The successful candidate will guide a team of Operations Support Assistants in a fast-paced, constantly evolving workplace, balancing multiple priorities and achieving ambitious targets.

Please note:

12 month Fixed Term Contract Maternity Cover

Working in Doncaster on a 40 hours contract, Monday to Friday 8am to 4.30pm.

Interviews will preferable be in person at the Doncaster office.

Key responsibilities:

• Demonstrates thorough working knowledge of the IFS system.
• Ensures planned jobs are accurately checked and efficiently dispatched to maximise asset installation across daily, weekly, and monthly targets.
• Oversees effective jeopardy management to meet industry SLAs and maximise completion rates.
• Collaborates closely with the Area Operations Support Manager to achieve performance targets, minimise GSOS, and drive continual improvement.
• Provides quality feedback and coaching to address skill and behavioural gaps, strengthening both individual and team performance.
• Conducts monthly performance reviews and manages people metrics, including efficiencies, behaviours, and alignment with Company values.
• Builds strong relationships with Field Managers and key stakeholders, continually seeking ways to improve operations and deliver the future of smart energy in line with Company vision and values.

To be considered for this role, we would love you to have:

• You will have strong leadership experience and the ability to motivate and continually develop a team
• The successful candidate will be able to effectively communication with the domestic dispatch, planning and jeopardy teams, whilst also clearly and concisely report to Area Operation Support Managers
• Has the natural ability to problem solve and will be able to react and resolve back-office issues in an ever-changing landscape
• You will be able to work well under pressure whilst constantly considering opportunities for improvement and development

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