Area Manager x 6

Serco Limited; United Kingdom; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading service delivery organization in the UK is seeking an experienced Area Manager to oversee operations across multiple regions. You will lead teams to ensure high-quality service delivery and compliance with performance indicators. Ideal candidates will possess strong leadership skills, excellent communication abilities, and experience in field operations. This full-time position offers a competitive salary between £40,000 - £45,000 per annum and a range of benefits including up to 25 days of holiday and a pension scheme.

Benefits

Up to 25 days of holiday

Up to 6% contributory pension scheme

Training and development opportunities

24/7 Employee Assistance Programme

30% off at Serco-managed leisure centres

Paid volunteering day

Payroll Giving Scheme for charity donations

Qualifications

• Proven leadership experience needed.
• Strong people management skills essential.
• Excellent communication abilities required.
• Ability to balance multiple priorities in a fast-paced environment.
• Strong IT skills and operational systems experience needed.
• Valid UK driving licence required.

Responsibilities

• Lead Field Line Managers and Field Monitoring Officers.
• Oversee day-to-day operations for compliance and service quality.
• Act as main point of contact for operational issues.
• Monitor productivity and address challenges.
• Support scheduling and resource planning.
• Maintain operational records and performance data.
• Ensure fleet compliance across your area.
• Manage staff processes and grievances.
• Liaise with Operational Command Centre for incident resolution.

Skills

Proven leadership experience within field operations or service delivery

Strong people management skills

Excellent communication abilities

Ability to balance multiple priorities

Strong IT skills

Valid UK driving licence

Job description

Overview

Various - North East, North West, South East & South London, South West & Wales, Midlands, East Anglia & North London

Between £40,000 - £45,000 per annum, dependant on experience

Full time, rostered between Monday - Sunday. 1 weekend evening shift per week.

Ready to make an impact?

As an Area Manager in our Electronic Monitoring Field Services team, you'll lead operational delivery across your region. You'll make a real difference by ensuring high-quality service, consistent performance, and the welfare and development of your teams.

Key responsibilities

• Lead and support Field Line Managers and Field Monitoring Officers to meet contractual Key Performance Indicators (KPIs).
• Oversee day-to-day operations to ensure compliance, safety, and service quality.
• Act as the main point of contact for operational issues, providing clear and timely guidance.
• Monitor productivity and take proactive to address challenges or underperformance.
• Support effective scheduling and resource planning to meet service demand.
• Maintain accurate operational records, staff performance data, and incident logs.
• Ensure fleet compliance and readiness across your area.
• Manage staff absence, conduct, and grievance processes.
• Liaise with the Operational Command Centre (OCC) and Scheduling to prioritise and resolve incidents, ensuring public safety.

Does this sound like you?

You’ll be a great fit for this role if you have

• Proven leadership experience within field operations or service delivery.
• Strong people management skills and the ability to develop and motivate teams.
• Excellent communication abilities and confidence working with a wide range of stakeholders.
• The ability to balance multiple priorities in a fast-paced environment.
• Strong IT skills and experience using operational systems or reporting tools.
• A valid UK driving licence and the ability to travel within your region.
• Clearance at Counter Terrorist Check (CTC) level, or willingness to obtain (Security Check (SC) desirable).

Benefits

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.