Area Manager Midlands, Ireland, South West

HUGO BOSS UK Limited; Highgate; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fashion retailer is seeking a Retail Operations Manager to oversee multiple stores in the UK. The role focuses on enhancing sales performance, ensuring compliance with company procedures, and developing store management teams. Candidates should have excellent communication skills, a strong background in customer service, and the ability to analyze business performance. This position offers competitive salary, benefits, and development opportunities within a dynamic working environment.

Benefits

Competitive salary and attractive benefits

Clothing and discount allowance

Company car

Access to health and wellbeing services

25 days holiday plus statutory holidays

Supported training program

Qualifications

• Previous experience in a customer service role is essential.
• Excellent communication skills, written and verbal.

Responsibilities

• Overseeing retail stores for operation and sales performance.
• Implementing and monitoring store KPIs.
• Managing escalated customer complaints and queries.
• Controlling costs through P&L analysis.
• Working closely with HR for recruitment processes.

Skills

Excellent communication skills

Attention to detail

Customer service experience

Analytical skills

Ability to handle multiple demands

Job description

Job Overview

Our vision is to establish HUGO BOSS as the leading premium tech‑driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion! You have the opportunity to contribute your personality, ideas and creativity – because only when we break new ground together can we create something unique. Become part of our team of more than 19,000 employees worldwide and shape your future at HUGO BOSS. Reporting to the Retail Director, this field‑based role provides a link between the Head Office based Retail Operations team and the stores. The main purpose of the role is to drive the stores in sales and KPI performance whilst ensuring compliance to company procedures and policies and supporting the Store Managers and their teams. The role is open on location, but will be primarily based in the Midlands.

Responsibilities

• Overseeing the retail stores in relation to general operation, sales performance and staffing issues
• Ensure effective communication across region through remote management
• Instigating sharing of best practices
• Frequent Store visits, floor walks and store assessments using company tools
• Ensuring that housekeeping is kept to HUGO BOSS standards
• Managing any escalated customer complaints and queries
• Implementing and monitoring of store KPI's
• Monitoring Stock Loss in conjunction with stock controllers
• Developing action plans to recover any failing store's, through the analysis of business sales reports. Addressing problem areas and capitalise on opportunities
• Controlling costs through analysis of P&L sheets including payroll spends
• Chair regional manager's meetings every quarter
• Attend and input to regional Area Manager meetings every quarter
• Working closely with HR department to implement the company's recruitment & selection process for new and existing stores
• Alongside Head Office Retail Operations team work on new project implementations and follow ups
• Be a mentor to the managers and coach/train the team as and when required.
• Direct Line manager of store managers, including performance management
• Managing Sickness, absence and staff turn over
• Chairing investigation & disciplinary hearings in line with HB UK policy as well as UK employment Law
• Ensure that all stores adhere to policies and procedures in respect of Health & Safety and security within the store.
• Recognising talented staff and developing their skill sets for the next role within the business.
• Liaise between store and Head office teams including B&M, Finance and Shop Construction.

Profile

• Understand and represent the brand values
• Excellent communication skills both written and verbal, with all levels within the company
• Pays close attention to detail, accuracy and is very analytical
• Willing to adapt and take on new challenges and driven to continually improve
• Able to handle multiple demands and competing priorities successfully
• Work effectively and efficiently with the ability to establish credibility
• Previous experience in a customer service role is essential

Benefits

• Competitive salary and attractive benefits
• Clothing and discount allowance
• Company car
• Access to Health & Wellbeing Services (Headspace App and Retail Trust)
• 25 days holiday per annum plus statutory bank and public holidays
• A supported training programme in the role and development opportunities
• Global career path for specialists and leadership
• International and inspirational working environment with a dynamic work culture

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Do you feel it's time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation.