Area Manager (CXK Ltd)

CXK Ltd; Bracklesham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading careers service provider is looking for an inspiring Area Manager to lead a team of advisers delivering innovative services across the community. The role involves performance management, resource planning, and ensuring high standards of service. Ideal candidates will have relevant experience, a management background, and excellent communication skills. This position offers a rewarding opportunity to make a difference in clients' lives, with flexible working and generous benefits.

Benefits

30-33 days holiday

Defined contribution pension scheme

Benenden private healthcare

Flexible working

Enhanced maternity and paternity leave

Training and development opportunities

Mental and physical healthcare initiatives

Qualifications

• Relevant experience in the employability and careers sector.
• Management experience with ability to set and achieve targets.
• Full UK driving licence and vehicle required.
• Strong communication and interpersonal skills.
• Ability to thrive in a target-driven environment.

Responsibilities

• Lead and manage a team of careers advisers.
• Design and deliver innovative services tailored to customer needs.
• Drive team performance to meet targets.
• Manage daily operations and ensure effective use of data systems.
• Travel and work outside regular hours as needed.

Skills

Leadership

Communication

Organizational Skills

Negotiation

Team Management

Tools

Microsoft Office

Job description

Overview

The National Careers Service provides free, professional careers information, advice, and guidance to help clients make decisions about learning, training, and work at any stage of their career. The service is available to anyone living in England and aged 13 or over. Through the National Careers Service, anyone can access professional careers advice and support for free via webchat, on the telephone, and face-to-face with a qualified careers adviser in the local area. Our skilled careers advisers can provide support on any aspect of our client's career journey.

We are seeking an inspiring, dedicated, and compassionate Area Manager to lead, support, and manage a team of careers advisers delivering the National Careers Service within the community. In this role, you\'ll be responsible for designing and delivering high-quality, innovative services tailored to customer needs, while driving team performance to meet targets and upholding the highest standards of impartial careers information, advice, and guidance. You will ensure the successful delivery of services across community venues, Job Centres, education providers, and online platforms. This role blends performance management, resource planning, and partnership building with oversight of daily operations. You will also ensure the effective use of data and CRM systems, deliver clear communication and training to staff, and identify opportunities to expand and enhance service delivery. This position requires travel and may include covering out of hours, weekends and bank holidays in line with First Contact requirements. There will be an on-call payment that will be received monthly.

This is a fantastic opportunity for someone with management experience to lead by example, use innovation and action ideas with urgency. The successful candidate will be passionate about delivering high-quality services that truly make a difference, with an eye for detail and a commitment to excellence. You\'ll inspire those around you to meet the highest standards, from National Careers Service and Ofsted requirements to safeguarding and equality. Successful candidates will welcome feedback, see it as a chance to improve, and take pride in your own growth through continuous professional development. You will need to be adaptable and resilient and be able to thrive in changing circumstances while keeping people at the heart of what you do.

Responsibilities

• Lead, support, and manage a team of careers advisers delivering the National Careers Service within the community.
• Design and deliver high-quality, innovative services tailored to customer needs.
• Drive team performance to meet targets and uphold impartial information, advice, and guidance.
• Ensure successful delivery of services across community venues, Job Centres, education providers, and online platforms.
• Blend performance management, resource planning, and partnership building with oversight of daily operations.
• Ensure effective use of data and CRM systems, deliver clear communication and training to staff, and identify opportunities to expand and enhance service delivery.
• Travel and may cover out of hours, weekends, and bank holidays in line with First Contact requirements.
• On-call payment is received monthly.

Essential Criteria / Qualifications

• Relevant experience and knowledge of the employability, careers and charity sector.
• Leadership experience, set challenging targets and provide robust people and performance management.
• Full UK driving licence and use of own vehicle.
• Experience of using Microsoft Office packages, including Outlook, Excel, Word and PowerPoint.
• Excellent oral and written communication skills.
• Proven track record of working in a target driven environment, and ability to meet or exceed contract targets.
• Proven ability to negotiate with others to secure new business opportunities and increase levels of performance or achievement of outcomes.
• Prepared to occasionally work outside of office hours to respond to demands of the role.
• Strong communication and interpersonal skills, with experience liaising effectively with multi-agency professionals.
• High level of organisational skills, efficient and results oriented with good time management.
• Ability to build effective and professional relationships with partner agencies and organisations.

Benefits

• A career with CXK is deeply rewarding and offers the opportunity to make a lasting difference in the lives of our clients. As part of the National Careers Service team, this role gives you the chance to empower and motivate your staff to ensure our clients take positive steps into education, employment, or training.
• 30-33 days holiday, plus bank holidays.
• Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria).
• Benenden private healthcare cover.
• Flexible working.
• Enhanced maternity and paternity leave.
• Training and development programmes and opportunities.
• Mental and physical healthcare initiatives and more.