ARC Manager: People-Driven 24/7 Security Ops

Co-op Secure Response; Ipswich; Sur place; GBP 42 000 - 62 000; Plein temps

Résumé du poste

East of England Co-op’s Co-op Secure Response seeks an experienced Alarm Receiving Centre Manager to lead ARC and RVRC operations. You will focus on developing people, maintaining high service standards and driving continuous improvements in a 24/7 security monitoring environment.

You will couple strong leadership with coaching, performance management and resource planning to ensure a positive, accountable culture and robust incident response across shifts.

Qualifications

• Experience leading and developing colleagues, coaching and wellbeing.
• Experience in ARC/RVRC or similar monitored security environment.
• Strong leadership and communication skills to motivate and support teams.
• Experience in workforce planning and maintaining 24/7 operational coverage.
• Understanding of security monitoring, incident management and escalation procedures.
• Knowledge of security industry standards, compliance and quality assurance.
• Ability to analyse performance, identify improvements and make decisions.
• Flexibility to support continuous operation.

Responsabilités

• Lead, motivate and develop colleagues across ARC and RVRC operations, creating a positive and accountable team culture.
• Manage performance, attendance, wellbeing and development through coaching and regular conversations.
• Oversee workforce planning, staffing arrangements and resources for 24/7 service delivery.
• Monitor performance, service standards and customer requirements, identifying improvement opportunities.
• Maintain compliance with security industry standards and internal procedures.
• Support Senior Operators in developing leadership capabilities and standards.
• Provide management oversight across different working patterns and incident escalation.

Connaissances

People leadership

Coaching

Performance management

Communication skills

Workforce planning

Incident management

SSAIB audits (advantage)

SIA CCTV licence (desirable)

Outils

Alarm Receiving Centre (ARC) environment

Remote Video Response Centre (RVRC)

Description du poste

East of England Co-op’s Co-op Secure Response seeks an experienced Alarm Receiving Centre Manager to lead ARC and RVRC operations. You will focus on developing people, maintaining high service standards and driving continuous improvements in a 24/7 security monitoring environment.

You will couple strong leadership with coaching, performance management and resource planning to ensure a positive, accountable culture and robust incident response across shifts.