24/7 ARC Monitoring Specialist

BauWatch UK & Ireland; Doncaster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

24/7 operation

12h shift cycles

25 days + holidays

Overtime allowance

Royal London pension

PMI cover

Death in service

Perkbox discounts

BW Academy

Employee referral bonus

EAP program

Job summary

BauWatch UK & Ireland is seeking an ARC Operator to monitor and respond to security incidents from the Alarm Receiving Centre in Doncaster, following procedures and using a range of systems. You will provide a professional, customer-focused service while maintaining incident logs and liaising with police and agencies.

The role requires SC level security clearance or willingness to obtain it, strong analytical ability, and proficiency with MS Word/Excel and CCTV systems.

Qualifications

• Customer service experience (call centre or admin)
• SC level security clearance or willingness to obtain
• Ability to analyse information and determine appropriate response
• Competent with Word, Excel, and MS Office suite
• Experience of CCTV cameras and the security industry
• Quality-oriented and team-focused

Responsibilities

• Operate and monitor systems in the Alarm Receiving Centre to ensure rapid response to incidents
• Monitor control room activities in accordance with procedures and regulations
• Coordinate emergency responses with Police and agencies
• Report events clearly and maintain incident logs
• Respond to enquiries with efficient telephone support
• Adhere to ARC rules and data protection requirements
• Perform other duties as needed to support role

Skills

Customer Service

SC Clearance

Analysis

MS Office

CCTV systems

Team player

Independent

Customer focus

Flexible hours

Friendly

Tools

MS Office

CCTV experience

Job description

BauWatch UK & Ireland is seeking an ARC Operator to monitor and respond to security incidents from the Alarm Receiving Centre in Doncaster, following procedures and using a range of systems. You will provide a professional, customer-focused service while maintaining incident logs and liaising with police and agencies.

The role requires SC level security clearance or willingness to obtain it, strong analytical ability, and proficiency with MS Word/Excel and CCTV systems.