Alarm Receiving Centre Operator Amulet

Amulet; Glasgow; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

28 days holiday

NEST pension

Training and development

Wagestream access

On-the-Spot Award scheme

Uniform provided

Job summary

Amulet is seeking an Alarm Receiving Centre (ARC) Operator to monitor and respond to security events across a multi-site estate. You will triage alerts, coordinate with police, fire and responders, and maintain detailed incident records under tight protocols.

The role demands technical confidence, calm judgment under pressure, and precise communication across teams. A stable, fast-paced environment with on-site shifts and advancement opportunities awaits the right candidate.

Qualifications

• 3+ years in ARC/SOC/GSOC or similar command-and-control environment.
• Ability to interpret CCTV visuals and security dashboards.
• Excellent written and spoken communication for cross-functional escalation.
• Strong attention to detail and compliance with procedures.

Responsibilities

• Execute real-time monitoring of security, safety and building-management systems across multiple sites.
• Triage alerts, alarms and escalation requests following playbooks and incident protocols.
• Coordinate rapid escalations to security, facilities, crisis management or external emergency services as needed.
• Maintain logs and write timely, accurate incident records in line with regulatory requirements.
• Support central command-and-control operations during elevated threat scenarios or crises.
• Validate system health and flag anomalies for maintenance teams.

Skills

High-tempo environment

Situational judgment

CCTV data interpretation

Clear communication

Audit-ready documentation

Access control administration

Multi-system operation

High-pressure calmness

ARC/SOC experience

Job description

PAY RATE:

£15.14 per hour

HOURS:

4 on 4 off 12-hour shifts working days, nights and weekends

THE ROLE:

We are seeking a proactive and skilled Alarm Receiving Centre (ARC) Operator to join our fast-paced and rapidly expanding ARC team. In this exciting role, you will play a vital part in protecting people, property, and critical national infrastructure by monitoring, assessing, and responding to a wide range of security systems and emergency events.
The ideal candidate will bring technical confidence, strong situational awareness, and the ability to work under pressure while managing multiple systems and communication channels. You will collaborate with multiple agencies, including police, fire, and emergency responders, ensuring that all incidents are handled swiftly, professionally, and in line with strict protocols.
If you are driven, detail-oriented, and thrive in an environment where every second counts, this is your opportunity to make a real impact in a dynamic and growing organisation

RESPONSIBILITIES:

• Execute real-time monitoring of critical security, safety, and building-management systems across a multi-site corporate estate.
• Triage inbound alerts, alarms, and escalation requests, ensuring adherence to established response playbooks and incident-management protocols.
• Initiate and coordinate rapid escalations to security, facilities, crisis management, or external emergency services as required.
• Maintain continuous situational awareness and produce timely, accurate entries in incident and activity logs and external reporting in line with regulatory and legal requirements.
• Support centralised command-and-control operations during elevated threat scenarios, business disruptions, or crisis activations.
• Validate system health, conduct routine operational checks, and flag anomalies for engineering and maintenance follow-up.
• Provide first-line support to employees, contractors, and vendors engaging with security processes or access-control workflows
• Must be able to provide continuous, accurate operational support, investigation outputs, reporting, and process management to the ARC Manager.

SKILLS:

• Proven capability to operate in a high-tempo, high-reliability environment with strict procedural discipline.
• Strong situational judgment, pattern recognition, and risk-based decision-making.
• Ability to interpret technical data streams, CCTV visuals, and integrated security dashboards.
• Clear, concise communication skills suitable for cross-functional escalation and stakeholder engagement.
• High accuracy in documentation, with an emphasis on audit readiness and data integrity.
• Capacity to remain composed and mission-focused under duress, especially during critical events.
• Must be able to demonstrate capability in access control administration and credential life cycle management across a large geographically diverse operational estate
• Strong technical aptitude with the ability to operate multiple software and monitoring systems.
• High adherence to SLAs, response targets, and standardised operating procedures.
• Ability to remain calm, focused, and decisive in high-pressure situations.
• Three years + prior experience in an ARC/ SOC/ GSOC, security operations, emergency communications, or similar command-and-control environment is essential.
• Excellent communication skills and confidence when dealing with internal teams and external agencies.
• Keen attention to detail and strong problem-solving abilities.
• Willingness to support continuous improvement initiatives and technology-driven optimisation of ARC workflows as set out by ARC Manager.
• Prior law enforcement, military experience, or other disciplined operations in high reliability environments is desirable.
• Previous experience in a command & control centre operations for critical infrastructure or energy and utilities sector is desirable.
• Full in-house training, mentoring and ongoing support will be given

LICENCE REQUIREMENTS:

• CCTV, Close Protection, Security Guarding or Door Supervisor required
• CCTV is desirable but you will be put through a CCTV course and licenced as part of your onboarding with Amulet

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year UK employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.