Arabic Customer Journey & Compliance Support

The Rank Group; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading gaming company in London is seeking a customer-focused individual to join their player protection team. You will build relationships with customers, create activity reports, and work in a fast-paced gaming environment. Fluency in Arabic and English as well as knowledge of UK gaming legislation is essential. This role offers a unique opportunity to be part of a diverse team dedicated to customer safety and enjoyment.

Qualifications

• Fluent in Arabic and English.
• Knowledge of UK gaming legislation.
• Demonstrates values of Diversity & Inclusion.
• Ability to adapt leadership style.
• Experience in customer front-line situations.
• Knowledge of managing multi-functional gaming offerings.
• Must apply for a Personal Functional Licence.

Responsibilities

• Build genuine relationships with customers.
• Create reports on player's activity.
• Learn in a fast-paced gaming environment.
• Work with different stakeholders.

Skills

Fluency in Arabic

Fluency in English

Understanding of UK gaming legislation

Cultural awareness for Diversity & Inclusion

Customer relationship management

Leadership adaptability

Multi-functional gaming knowledge

Job description

Overview

Grosvenor Casino - Gloucester Rd, LondonSW7 4LJ

We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots or relax with friends and enjoy our fabulous food, drink and entertainment.

We’re on an exciting journey of growth and it’s the ideal time to join us. More than ever, we’re investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places.

We are incredibly passionate about providing customers with amazing experiences, endless entertainment and top-class service. We pride ourselves on bringing the fun factor to customers in a venue where they can find all kinds of games to enjoy!

Whilst we want everyone to have fun, it’s the player protection team that has a key role in ensuring that our customers continue to play responsibly. We see the player protection team as an integral part of our club and our aim is to support all of our customers, at every step of their journey with us. It is our company wide goal to protect our customers and ensure that they can play in the comfort knowing that we are always there to help.

This could be the job for you, if the following criteria sparks your interest....

Responsibilities

• Talking to customers and building genuine relationships
• Creating reports and tracking player's playing levels
• Learning in a fun and fast-paced gaming environment
• Working with different stakeholders

Qualifications

• Must be fluent in Arabic & English
• Knowledge and experience of the UK gaming business in regards to legislation and regulatory standards of operation.
• As an individual, values and personally demonstrates a culture, that supports and encourages Diversity & Inclusion.
• Ability to adapt leadership style recognising team members and stakeholders for their individuality
• To be able to demonstrate previous success in dealing with customers in a front- line situation.
• The skill and knowledge to manage a busy multi-functional gaming offer.
• Successful candidate must apply for Personal Functional Licence (PFL)