Apprentice Digital Support Technician (First Line)

Inntel; Feering; On-site; GBP 16,686 - 20,394; Full time

Benefits offered by this job

Health Cash Plan

Generous holidays

Volunteer time off

Vivup savings

Salary sacrifice schemes

Interest-free loans

Training & apprenticeships

Employee assistance programme

Mental health training

Recognition programme

Menopause policy

Job summary

Inntel is seeking a motivated apprentice to join the LOGiC Helpdesk team. You will provide first line support for our online tools and clients via phone, email, webchat and in person, logging and resolving tickets or escalating as needed.

You will gain hands-on experience while building technical capabilities with QA mentored training. You’ll work 40 hours per week, Monday–Friday, and participate in the Digital & AI Support Level 3 Apprenticeship.

Qualifications

• GCSEs in English Language and Maths (minimum grade 4).
• Strong communication and problem-solving skills.
• Customer-focused with ability to learn tools quickly.

Responsibilities

• Provide first line IT helpdesk support via phone, email, webchat, and in person.
• Log and track user requests; resolve or assign tasks.
• Monitor ticket status and update stakeholders.
• Escalate issues to appropriate teams to meet SLAs.
• Create and maintain knowledge base articles.
• Develop general IT knowledge through structured training.

Skills

Customer support

Technical troubleshooting

Communication skills

Teamwork

Education

GCSEs English & Maths

Job description

Inntel is seeking a motivated apprentice to join the LOGiC Helpdesk team. You will provide first line support for our online tools and clients via phone, email, webchat and in person, logging and resolving tickets or escalating as needed.

You will gain hands-on experience while building technical capabilities with QA mentored training. You’ll work 40 hours per week, Monday–Friday, and participate in the Digital & AI Support Level 3 Apprenticeship.