IT Support Apprentice

QA Limited; Staines-upon-Thames; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Private medical cover

Flexible working opportunities

Supportive and friendly team

Ongoing training and development

Real career progression opportunities

Job summary

Inetex in the United Kingdom is offering an IT Support Apprentice role to gain hands-on experience across cloud technologies, networking, hardware, software and on-site technical work. You will work with a friendly team and supported development throughout your apprenticeship journey.

Responsibilities include providing first-line IT support via phone, email and remote assistance, configuring new devices and assisting with MS 365 environments, while visiting customer sites with experienced

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

Responsibilities

• Provide first-line IT support to customers via phone, email, and remote assistance.
• Troubleshoot hardware and software issues and help customers resolve technical problems.
• Assist with setup, installation, and configuration of new devices and IT systems.
• Support Microsoft 365 environments, user accounts, and cloud-based services.
• Visit customer sites alongside experienced engineers to provide hands-on support.
• Build strong relationships with customers and deliver excellent service.

Skills

Strong interest in IT

Excellent communication skills

Friendly and professional approach

Willingness to learn

Good problem-solving

Reliable and punctual

Positive attitude

Education

GCSEs (4+)

Maths & English GCSEs (3+)

Tools

Microsoft Windows

Microsoft 365

Job description

Ready to kick-start your career in IT?

At Inetex, we're a friendly, professional, and customer-focused IT support company providing technology solutions to a wide range of local businesses. We support organisations across industries including logistics, accountancy, engineering, and freight, helping them get the most from their technology every day.

About the role:

As an IT Support Apprentice, you'll gain hands‑on experience working with a variety of modern technologies, alongside experienced IT professionals who will support your development throughout your apprenticeship journey. This is an exciting opportunity for a motivated individual looking to build a long‑term career in IT, with exposure to cloud technologies, networking, hardware, software, customer support, and on‑site technical work.

What you'll be doing:

No two days are the same at Inetex. As part of our support team, you'll be involved in:

• Providing first‑line IT support to customers via phone, email, and remote assistance
• Troubleshooting hardware and software issues and helping customers resolve technical problems
• Assisting with the setup, installation, and configuration of new devices and IT systems
• Supporting Microsoft 365 environments, user accounts, and cloud‑based services
• Working with Windows PCs, Apple Macs, servers, and networking equipment
• Visiting customer sites alongside experienced engineers to provide hands‑on support
• Building strong relationships with customers and delivering excellent service
• Gaining experience across a variety of industries and business environments

What we're looking for:

• Strong interest in IT and technology
• Excellent communication skills
• Friendly and professional approach
• Willingness to learn and develop new skills
• Good problem‑solving ability
• Reliable and punctual
• Positive attitude and strong work ethic

The following experience would be beneficial:

• Previous experience building, troubleshooting, or maintaining computers
• Knowledge of Microsoft Windows or Microsoft 365
• Awareness of networking concepts
• Customer service experience (work, volunteering, or education)

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

Monday to Friday, 9am - 5pm

Benefits:

• Private medical cover
• Flexible working opportunities
• Supportive and friendly team environment
• Ongoing training and development
• Real career progression opportunities

Future prospects:

We're looking for someone to grow with us. Successful apprentices may have the opportunity to secure a permanent IT Support Technician position upon completion, with clear progression routes and continued professional development.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.