ICT Technician Apprentice: Remote Training & 1st Line Support

QA Limited; Witney; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Remote training day per week

Enhanced DBS disclosure (annual)

Job summary

QA Limited in the United Kingdom is offering an apprenticeship to become a qualified ICT Technician on a state-of-the-art ICT infrastructure. You will learn to provide 1st line hardware and software support, log calls, manage assets, and assist with ICT administration under supervision.

Training will be delivered remotely one day per week, with the option to train at home or at the workplace during the interview and placement process.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
• Non-standard entry with work experience.
• Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Responsibilities

• Deliver first line technical support, troubleshooting, and remote monitoring services to customers and schools.
• Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance.
• Act as a key point of contact between customers, internal teams, and third-party suppliers.
• Monitor support queues, elevate issues where required, and manage asset and change control activities.
• Support project work and assist with additional duties requested by the Network Manager.
• Complete training programmes and maintain compliance with Health & Safety, ISO, and company policies.
• Maintain a professional, organised, and customer-focused working environment.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Team working

Initiative

Patience

Education

3 GCSEs (or equivalent) at grades 4+

GCSE Maths and English (or equivalents) at grades 3+

Job description

QA Limited in the United Kingdom is offering an apprenticeship to become a qualified ICT Technician on a state-of-the-art ICT infrastructure. You will learn to provide 1st line hardware and software support, log calls, manage assets, and assist with ICT administration under supervision.

Training will be delivered remotely one day per week, with the option to train at home or at the workplace during the interview and placement process.