AI-Driven IT Support Apprentice

QA Limited; Rochdale; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Leave + holidays (25 days)

Pension scheme

Employee assistance programme

Career development

AI tech exposure

On-the-job learning

Onsite parking

Staff discounts

Travel opportunities

Job summary

QA Limited is seeking a motivated Digital & AI Support Technician Apprentice to join our IT team in Rochdale. You’ll be the first point of contact for colleagues needing IT support and will help the business adopt digital and AI technologies.

Training includes Microsoft 365, Intune, Entra ID, and AI-powered tools like Copilot. Join a globally recognized brand and gain hands-on experience across hardware, software, and digital tools while contributing to onboarding, documentation, and GDPR

Qualifications

• GCSEs (or equivalent) including Maths and English at minimum grades 3+ (D or above).
• Prospective apprentices must not already hold a higher qualification in the same subject.
• Combination of qualifications and experience may be considered if it demonstrates the foundation needed.

Responsibilities

• Providing first-line IT support for hardware, software and digital tool enquiries.
• Supporting colleagues across head office and showroom network with AI tools and technologies.
• Assisting with setup, deployment and maintenance of laptops, mobile devices and user accounts.
• Supporting employee onboarding and offboarding processes.
• Creating and maintaining user guides, knowledge articles and IT documentation.
• Monitoring IT systems and escalating incidents where required.
• Working with third-party IT providers and tracking service performance.
• Supporting digital transformation and AI implementation projects across the UK business.
• Maintaining accurate records within the IT service management platform.
• Applying information security best practices and GDPR compliance.
• Collaborating with UK and Nobilia Group IT teams.

Skills

Tech enthusiasm

Microsoft 365

Problem solving

Communication

Willingness to learn

Customer focus

Education

GCSEs including Maths & English

Job description

QA Limited is seeking a motivated Digital & AI Support Technician Apprentice to join our IT team in Rochdale. You’ll be the first point of contact for colleagues needing IT support and will help the business adopt digital and AI technologies.

Training includes Microsoft 365, Intune, Entra ID, and AI-powered tools like Copilot. Join a globally recognized brand and gain hands-on experience across hardware, software, and digital tools while contributing to onboarding, documentation, and GDPR