Apprentice Customer Service Advisor

Chesterfield Corporation; Chesterfield; On-site; GBP 8,300 - 14,000; Full time

Job summary

Chesterfield Borough Council is looking for an enthusiastic Apprentice Customer Service Advisor to join the on-site team in Chesterfield. You will be the first point of contact for residents and visitors, providing information and guiding customers to the right service.

You will receive training across Council Tax, Rents, Benefits, Housing and Environmental Services, developing excellent customer service skills, building rapport and helping customers access services digitally where available.

Qualifications

• GCSE Maths and English at grade 4/C or equivalent.
• Excellent keyboard and computer literacy.
• Strong customer service skills in all interactions.
• Team player with a positive can-do attitude.

Responsibilities

• Be the first point of contact for residents, visitors and customers.
• Provide information, help and advice across council services.
• Strive to resolve enquiries at first point of contact.
• Encourage customers to access services digitally where available.
• Collaborate with other teams to ensure efficient delivery of services.

Skills

Telephone manner

Computer literacy

Customer service

Team player

Education

GCSE Maths & English

Job description

If you would like an accessible version of a job description then please contact the Human Resources team.

The Customer Services Team is the first point of contact for residents, visitors and customers accessing Chesterfield Borough Council services. We provide information, help and advice across a wide range of council services, ensuring people receive the support they need and helping to deliver an excellent customer experience.

Successful candidates will be trained to develop a good knowledge of all service areas including Council Tax, Rents, Benefits, Housing and Environmental Services. You will work as part of a team to deliver an efficient and effective customer experience, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. You will ensure that as many enquiries as possible are resolved at first point of contact, encouraging customers to access services digitally where available.

Who are we looking for:An enthusiastic individual, who is committed to providing excellent customer service. You’ll have a great telephone manner and be comfortable dealing with people face-to-face. You will be able to build rapport and adapt your approach to ensure the best outcome for the customer is reached.Collaborating with other teams and your colleagues, you will strive to make the service work as efficiently as possible, providing the best possible journey and outcome for the customer.This is a fast-paced team in a challenging environment. We work with a variety computer systems and applications. We are therefore looking for flexible individuals able to cross skill across several services. Previous customer service experience is desirable although full training will be provided to help you develop these essential skills.You will need to have the following:GCSE grade 4 (GCSE C or above) or equivalent in Maths and Englishexcellent keyboard and computer literacy skillsgreat customer service skills in all things you do. you will put in 100% effort because you are a team player and whatever the day brings you will be able to take pride in your achievements as you progress towards your qualificationIf you have completed another apprenticeship or qualification, it must be at a lower level or in a completely different subject area to the apprenticeship you are applying for. If you are successful in your application, you must not be in receipt of or attending any other funded training or signed to another apprenticeship.Finally, we need you to bring personality and a positive can-do attitude and we will help you make this role your own.

What’s in it for me?national minimum wage depending on agethe opportunity to gain a recognised qualification: customer service practitioner (level 2)flexible working hours to achieve a healthy work life balanceaccess to the local government pension schemetraining opportunities to assist in your personal developmentthe chance to work within a friendly, supportive and experienced team who will help you develop your skills, build confidence and succeed in your rolea varied role where no two days are the same, giving you the opportunity to learn about a wide range of council services and make a real difference to residents

For further information please contact Carl Rawson on [phone] or email: [e-mail]

Apprentice Customer Service Advisor

Company: Chesterfield Borough Council

Hours: Full-time

Location: Chesterfield, S40 1LP

Working pattern: On-site

Job type: Apprenticeship

Posting date: 12 Oct 2026

Closing date: 8 Nov 2026

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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