Apprentice Customer Service Advisor

Derbyshire County Council; East Midlands; On-site; GBP 8,300 - 14,000; Full time

Benefits offered by this job

National minimum wage

Pension scheme (LGPS)

Flexible working hours

Training opportunities

Friendly team

Job summary

Chesterfield Borough Council is seeking a Customer Service Apprentice within the Customer Services Team. You will be the first point of contact for residents, visitors and customers, providing information, help and advice across council services and helping to deliver an excellent customer experience.

You will be trained to develop knowledge of service areas including Council Tax, Rents, Benefits, Housing and Environmental Services.

Qualifications

• GCSE Maths and English at grade C or above (or equivalent).
• Excellent keyboard and computer literacy skills.
• Strong customer service skills and willingness to learn.

Responsibilities

• Be the first point of contact for residents and visitors, handling enquiries.
• Collaborate with teams to resolve customer needs at first contact.
• Cross-skill across several services and support digital access where possible.

Skills

Telephone manner

Customer service

Computer literacy

Team player

Education

GCSE Maths & English (C or above)

Tools

Computer systems

Job description

Closing date: 08 November 2026
PLEASE DO NOT APPLY USING THE DERBYSHIRE COUNTY COUNCIL WEBSITE, PLEASE SEE DETAILS BELOW.
The Customer Services Team is the first point of contact for residents, visitors and customers accessing Chesterfield Borough Council services. We provide information, help and advice across a wide range of council services, ensuring people receive the support they need and helping to deliver an excellent customer experience.
Successful candidates will be trained to develop a good knowledge of all service areas including Council Tax, Rents, Benefits, Housing and Environmental Services. You will work as part of a team to deliver an efficient and effective customer experience, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. You will ensure that as many enquiries as possible are resolved at first point of contact, encouraging customers to access services digitally where available.

Who are we looking for:

An enthusiastic individual, who is committed to providing excellent customer service. You’ll have a great telephone manner and be comfortable dealing with people face-to-face. You will be able to build rapport and adapt your approach to ensure the best outcome for the customer is reached.
Collaborating with other teams and your colleagues, you will strive to make the service work as efficiently as possible, providing the best possible journey and outcome for the customer.
This is a fast-paced team in a challenging environment. We work with a variety computer systems and applications. We are therefore looking for flexible individuals able to cross skill across several services. Previous customer service experience is desirable although full training will be provided to help you develop these essential skills.

You will need to have the following:

GCSE grade 4 (GCSE C or above) or equivalent in Maths and English
excellent keyboard and computer literacy skills
great customer service skills in all things you do. you'll put in 100% effort because you are a team player and whatever the day brings you will be able to take pride in your achievements as you progress towards your qualification
If you have completed another apprenticeship or qualification, it must be at a lower level or in a completely different subject area to the apprenticeship you are applying for. If you are successful in your application, you must not be in receipt of or attending any other funded training or signed to another apprenticeship.
Finally, we need you to bring personality and a positive can-do attitude and we will help you make this role your own.

What's in it for me?

• national minimum wage depending on age
• the opportunity to gain a recognised qualification: customer service practitioner (level 2) please see below link for more information
  

https://findapprenticeshiptraining.apprenticeships.education.gov.uk/courses/122

• flexible working hours to achieve a healthy work life balance
• access to the local government pension scheme
• training opportunities to assist in your personal development
• the chance to work within a friendly, supportive and experienced team who will help you develop your skills, build confidence and succeed in your role
• a varied role where no two days are the same, giving you the opportunity to learn about a wide range of council services and make a real difference to residents

For further information please contact Carl Rawson on [phone] or email: [e-mail]