Job Vacancy - CBC26086 - Apprentice Customer Service Advisor

The Methodist Church in Britain; Waingroves; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

National minimum wage

Training opportunities

Friendly team

Job summary

Chesterfield Borough Council is offering a 15-month apprenticeship in the Customer Services Team within Digital HR and Customer Services. You will learn to resolve enquiries at first contact and guide residents to digital services, working in a fast-paced environment.

Training towards the customer service practitioner (level 2) qualification, with a supportive team and flexible development opportunities.

Qualifications

• GCSE grade 4 (C) or above in maths and English.
• Apprenticeship or qualification must be at a lower level or in a different subject area.

Responsibilities

• Act as the first point of contact for residents and customers.
• Provide information, help and advice across council services.
• Resolve enquiries at first point of contact where possible.
• Encourage customers to access services digitally where available.
• Support delivery of services to meet customer needs and expectations.
• Work as part of a team to deliver an efficient customer experience.
• Collaborate with other teams to improve service efficiency.

Skills

Keyboard skills

Customer service

Phone manner

Rapport building

Education

GCSE Maths & English

Job description

This apprenticeship sits in the Customer Services Team within Digital HR and Customer Services at Chesterfield Borough Council, running for 15 months as a fixed-term placement. The post is the first point of contact for residents and visitors, resolving enquiries where possible and steering people towards digital services. Trainees learn several service areas, including council tax, rents, benefits, housing and environmental services, across a fast-paced team using a range of systems. Visa sponsorship is not available.

What the job involves

• Act as the first point of contact for residents, visitors and customers
• Provide information, help and advice across a wide range of council services
• Resolve as many enquiries as possible at first point of contact
• Encourage customers to access services digitally where available
• Support delivery of services to meet customer needs and expectations
• Work as part of a team to deliver an efficient and effective customer experience
• Collaborate with other teams to make services work as efficiently as possible
• Learn about council tax, rents, benefits, housing and environmental services
• Cross-skill across several services and computer systems
• Work towards the customer service practitioner (level 2) qualification

Qualifications

• GCSE grade 4 (C) or above, or equivalent, in maths and English
• Any other apprenticeship or qualification must be at a lower level or in a completely different subject area

Skills & knowledge

• Excellent keyboard and computer literacy skills
• Strong customer service skills
• Good telephone manner and comfortable dealing with people face to face
• Able to build rapport and adapt approach to get the best outcome for the customer

Checks & eligibility

• Right to work in the UK

Other

• Not in receipt of or attending other funded training, or signed to another apprenticeship, if successful
• Flexible and able to cross-skill across several services
• Team player with a positive, can-do attitude

Nice to have

• Previous customer service experience

What’s offered

• National minimum wage depending on age
• Recognised qualification: customer service practitioner (level 2)
• Flexible working hours for a healthy work-life balance
• Access to the local government pension scheme
• Training opportunities for personal development
• Friendly, supportive and experienced team
• Varied role across a wide range of council services