Apprentice Customer Service Advisor

East Midlands Councils/East Midlands Jobs; Chesterfield; Presencial; GBP 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

National minimum wage by age

Flexible working hours

Access to Local Government Pension

Training opportunities for personal/职业

Friendly, supportive team

Learn about a wide range of council – 

Descripción de la vacante

Chesterfield Borough Council is seeking an enthusiastic Customer Service assistant to be the friendly first point of contact for residents and visitors. You will learn about council services such as Council Tax, Benefits and Housing while delivering helpful information and practical advice to respond to customer needs.

The role emphasizes excellent communication, a strong telephone manner and the ability to work with colleagues to improve the customer journey across digital and in-person

Formación

• GCSE grade 4 (GCSE C or above) in Maths and English.
• excellent keyboard and computer literacy skills
• great customer service skills and team player mindset
• willing to cross-skill across multiple services
• if pursuing other training/apprenticeships, must not conflict with this role

Responsabilidades

• Respond to enquiries to resolve at first point of contact.
• Provide information, advice and support across council services.
• Work with teams to deliver an efficient customer experience.
• Encourage customers to access digital services where available.
• Cross-skill across several services as needed

Conocimientos

Customer service

Communication

Team player

Educación

GCSE Maths & English

Herramientas

Computer literacy

Descripción del empleo

The Customer Services Team is the first point of contact for residents, visitors and customers accessing Chesterfield Borough Council services. We provide information, help and advice across a wide range of council services, ensuring people receive the support they need and helping to deliver an excellent customer experience.

Successful candidates will be trained to develop a good knowledge of all service areas including Council Tax, Rents, Benefits, Housing and Environmental Services. You will work as part of a team to deliver an efficient and effective customer experience, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. You will ensure that as many enquiries as possible are resolved at first point of contact, encouraging customers to access services digitally where available.

Who are we looking for:

An enthusiastic individual, who is committed to providing excellent customer service. You’ll have a great telephone manner and be comfortable dealing with people face-to-face. You will be able to build rapport and adapt your approach to ensure the best outcome for the customer is reached.

Collaborating with other teams and your colleagues, you will strive to make the service work as efficiently as possible, providing the best possible journey and outcome for the customer.

This is a fast-paced team in a challenging environment. We work with a varied computer systems and applications. We are therefore looking for flexible individuals able to cross skill across several services. Previous customer service experience is desirable although full training will be provided to help you develop these essential skills.

You will need to have the following:

GCSE grade 4 (GCSE C or above) or equivalent in Maths and English

excellent keyboard and computer literacy skills

great customer service skills in all things you do. you will put in 100% effort because you are a team player and whatever the day brings you will be able to take pride in your achievements as you progress towards your qualification

If you have completed another apprenticeship or qualification, it must be at a lower level or in a completely different subject area to the apprenticeship you are applying for. If you are successful in your application, you must not be in receipt of or attending any other funded training or signed to another apprenticeship.

Finally, we need you to bring personality and a positive can-do attitude and we will help you make this role your own.

What’s in it for me?

• national minimum wage depending on age
• the opportunity to gain a recognised qualification: customer service practitioner (level 2) please see below link for more information
• flexible working hours to achieve a healthy work life balance
• access to the local government pension scheme
• training opportunities to assist in your personal development
• the chance to work within a friendly, supportive and experienced team who will help you develop your skills, build confidence and succeed in your role
• a varied role where no two days are the same, giving you the opportunity to learn about a wide range of council services and make a real difference to residents