Customer Services Advisor

East Cambridgeshire District Council; United Kingdom; Remote; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Childcare scheme (in approved cases)

Occupational health programme

Training and development

Uniform provided

Holiday, sickness and pension scheme

Job summary

East Cambridgeshire District Council is seeking a Customer Service Advisor to join the front-line team. The role involves handling enquiries by telephone, at the reception desk, and via email/online channels, ensuring a friendly and efficient service with first-contact resolution where possible.

You will log interactions using council systems and undertake administrative tasks with full training provided. The post is office-based, 37 hours per week, Monday to Friday, with a standard

Qualifications

• Previous experience in a similar customer service role.
• Excellent listening, communication and interpersonal skills; strong keyboard skills.
• Hours: 37 per week, with 8:45–5.00 Mon–Thu and 8:45–4.30 Fri.

Responsibilities

• Handle enquiries by phone, in person, email and online.
• Log customer interactions using council systems.
• Provide first point of contact resolution wherever possible.
• Support administrative tasks as part of the front-line service.

Skills

Listening

Communication

Interpersonal

Keyboard

Job description

Full time, permanent

Are you passionate about delivering excellent customer service? Do you enjoy working with the public and providing help and support to customers?

Working primarily over the telephone, you will be at the heart of our customer service, providing a friendly, professional and efficient service and resolving enquiries at the first point of contact wherever possible. You will also support customers face-to-face at our reception desk, as well as responding to email and online enquiries. You will use council systems to log customer interactions and undertake associated administrative tasks, with full training provided.

With previous experience in a similar role and a good understanding of customer service, you will have excellent listening, communication, interpersonal and keyboard skills. You will bring a positive, “can-do” attitude and a flexible, proactive approach to your work.

Working collaboratively as part of a team, you will help ensure our front-facing service is delivered effectively and that our customers consistently receive an excellent level of service.

This role is office based. The hours of work are 37 per week, to be worked 8:45am – 5.00pm Monday to Thursday and 8.45am – 4.30pm on Friday.

In return, the council offers a range of benefits including:

• childcare scheme (in approved cases)
• occupational health programme
• training and development
• uniform provided
• holiday, sickness and pension scheme entitlements

If you are looking to work for an organisation that prioritises environmental sustainability, the council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 43rd (out of 164) on the latest national council climate scorecard.

For an informal discussion about the post please contact Helen Sarkies, Customer Services Manager on 01353 665555.

Adverts for posts that don’t require a DBS check or a Basic DBS check

This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended 2023) and therefore applicants are required to declare all unspent cautions and/or convictions. You can find more details about our policies for ex-offenders in the Recruitment Policy available on the on the website.

Closing date for completed applications is Friday 30 October 2026

The selection process will take place week commencing 9 November 2026

Please note that only candidates selected for interview will be contacted by the HR Department with confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion.

The council is an equal opportunities employer and operates a no smoking policy.