Customer Service Advisor

Asha Wyre Forest Ltd; Kidderminster; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Zusammenfassung

Wyre Forest District Council is seeking a committed Customer Service Advisor to put customers first and maintain high standards under pressure. You will work in a team, handle enquiries in person and by phone, and use IT systems to deliver accurate, timely responses.

Ideally you will have GCSEs in Maths and English, proven customer service experience, and the ability to work on your own initiative. The role is office-based for at least six months with a potential hybrid arrangement and DBS

Qualifikationen

• Educated to GCSE level in Mathematics and English.
• Experience in customer services environment.

Aufgaben

• Handle incoming customer enquiries in person and by phone.
• Work on own initiative and produce high-quality work under pressure.
• Be flexible to rota and provide cover for the customer service centre.
• Office-based for at least six months with potential hybrid work.

Kenntnisse

Customer service

Communication skills

Problem solving

Teamwork

IT literacy

Ausbildung

GCSE Maths & English

Tools

IT systems

Jobbeschreibung

We are looking for a committed, highly motivated Customer Service Advisor with a real passion for providing excellent customer service, putting the customer first in everything that they do.

You will need to maintain high standards often under pressure and be able to use your initiative, showing a positive and flexible approach within a team, in a diverse and challenging environment.

Proven experience in problem solving, excellent communication skills with the ability to handle difficult situations is essential.

The successful applicant must: be educated to GCSE level (or equivalent) in at least Mathematics and English with excellent numeracy and literacy skills; have proven experience working in a customer services environment handling incoming customer enquiries in person and by phone; be able to work on own initiative, produce work to a high standard of accuracy under pressure in a busy environment and be proficient in the use of IT systems; be prepared to work with other members of the team to provide cover for the working hours of the customer service centre on an agreed rota basis.

It is desirable that applicants have local government experience, ideally with a working knowledge of legacy benefits, housing and/or council tax and a knowledge of the local area and community.

As part of your application you will be asked to provide a supporting statement. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Specific Knowledge and Skills section of the role profile.

Appointment to this post is subject to satisfactory clearance of a basic disclosure check (Disclosure & Barring Services (DBS)) under the Police Act 1997.

There is an expectation that the role will be office based for a least the first 6 months, with the potential opportunity to work on a hybrid basis, dependent on the needs of the business.

We understand you may use AI tools to help you prepare your application. While these tools can be helpful, please ensure everything you share about your experiences, skills and qualifications is authentic and truly reflects you. Your genuine story and real achievements are what we're most interested in!

The closing date for applications is 29th October 2026, but we reserve the right to close applications early if we receive a high volume of suitable applications.

Interviews will provisionally be 11th, 13th & 16th November

Wyre Forest District Council is an equal opportunities employer.

Previous applicants need not apply

Attached documents
CSA Role Profile 2025.pdf