Bilingual Customer & Application Support Specialist

Intec Business Colleges; Marcham; On-site; GBP 11,000 - 14,000; Full time

Job summary

INTEC BUSINESS COLLEGES LIMITED is offering a Customer Service Specialist Apprenticeship role in Oxfordshire, starting with a 37.5-hour week, Monday to Friday. The position includes supporting UK and France customers, troubleshooting software queries and collaborating with cross-functional teams to develop application support skills.

The apprenticeship lasts 19 months, with a Level 3 Customer Service Specialist qualification, and requires GCSE English and Maths at the specified grades.

Qualifications

• GCSE English and Maths at required grades
• Office-based role with Monday–Friday schedule

Responsibilities

• Support UK and France customers via phone, email and online systems, logging and resolving software queries while developing application support skills.
• You’ll troubleshoot issues, assist with software testing, maintain accurate records and work with Customer Support, Product, Development and Operations teams.
• Gain hands-on experience supporting business software while completing your Level 3 Customer Service Specialist Apprenticeship and building a career in technical support.

Skills

Attention to detail

Excellent communication

Customer service

Good IT skills

Problem solving

Organization

Multitasking

Interest in technology

Interest in software support

French (speaking)

French (writing)

Customer service experience desirable

Friendly & professional

Eager to learn

Reliable & proactive

Analytical mindset

Education

GCSE English

GCSE Maths

Job description

Summary

Do you have the following skills, experience and drive to succeed in this role Find out below.

• Join Ebbon Automotive as a Customer Support & Application Support Apprentice. Learn to support customers, troubleshoot software issues, and develop technical skills while completing a Level 3 Customer Service Specialist Apprenticeship.

Training course

Customer service specialist Level 3

Hours

Monday - Friday, 9.00am - 5.30pm, with 1 hour lunch break.

37.5 hours a week

Start date

TBC

Duration

19 Months

Positions available

1

What you’ll do at work

• Support UK and France customers via phone, email and online systems, logging and resolving software queries while developing application support skills.
• You’ll troubleshoot issues, assist with software testing, maintain accurate records and work with Customer Support, Product, Development and Operations teams.
• Gain hands‑on experience supporting business software while completing your Level 3 Customer Service Specialist Apprenticeship and building a career in technical support.

Where you’ll work

UNIT 2, WOOTTON BUSINESS PARK, BESSELSLEIGH ROAD, WOOTTON, OX13 6FD

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Customer service specialist

Equal to Level 3 (A level)

Essential Qualifications

• GCSE English (Grade A* - C / 9 - 4) essential
• GCSE Maths (Grade A* - C / 9 - 4) essential

Skills

• Attention to detail
• Excellent Communication skills
• Excellent C/Service Skills
• Good IT Skills
• Strong problem solving ability
• Strong Organisation Skills
• Able to manage multiple tasks
• Interest in Technology
• Interest in Software Support
• Fluent in speaking in French
• Fluent in writing in French
• C/Service experience desirable
• Friendly & Professional
• Eager to learn
• Reliable & Proactive
• Analytical & positive attitude

Other Requirements

• This is an office-based role requiring prolonged computer use, handling customer enquiries and balancing multiple support requests. Candidates must be able to travel to the Wootton, Oxfordshire office Monday to Friday.
• Office-based 5 days a week, Monday to Friday initially, and then the option to work from home once settled in. Mondays and Fridays, with Tuesday, Wednesday and Thursday in the office.
• References, basic DBS and UK sanctions checks are required before appointment