Customer Service Administrator Apprenticeship

RENUVO LIMITED; Birchmoor; On-site; GBP 18,000 - 22,000; Full time

Job summary

Renuvo Limited offers a work-based training programme for a Business Administrator (Level 3) with a salary from day one. You will gain practical office experience while earning a formal qualification and joining a family-run company focused on sustainable heating solutions.

The role covers customer service, account management and compliance activities within a fast-paced team. The apprenticeship runs Monday to Friday, with standard office hours, and is delivered through JUNIPER TRAINING LIMITED,

Qualifications

• Apprenticeship pathway: Business administrator (Level 3).
• Training provider: JUNIPER TRAINING LIMITED.
• Working Week: Mon-Fri, 08:00–16:00 or 09:00–17:00, 30 min lunch.

Responsibilities

• Customer Service Support
• Key Account Management
• Reporting on Outstanding Breakdowns
• Gas Servicing Compliance
• Booking Gas Safety Checks
• Communication with Tenants
• Legal Pack Management
• Documentation and Record Keeping
• Collaboration with Internal Teams
• Continuous Improvement

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical

Team working

Creative

Initiative

Non judgemental

Patience

Physical fitness

Education

GCSE English (Grade 4)

GCSE Maths (Grade 4)

Job description

Introduction

• A work-based training program that lets you gain practical office experience and a formal qualification while earning a salary.
• A direct, debt-free pathway to a professional career while paying a salary from day one.

About the Employer

• A family run and customer focussed company specialising in sustainable and efficient heating solutions.

  Renuvo started in 2010 as an initiative to meet the needs of an increasing demand for renewable energy heating solutions. As gas and oil heating specialists, Renuvo became one of the first registered installers who were able to offer its clientsAirandGroundsource heating along withBiomass,Solar PV+Battery StorageandSolar Thermal. This provided access to large amounts of government funding, helping our customers to reduce capital costs as well as their carbon footprint.

  Our Growth
  The company grew rapidly, particularly in the social housing sector, where we secured numerous long term contracts for both domestic and commercial scale gas service, maintenance and installation work.

What You'll Do

• Customer Service Support
• Key Account Management
• Reporting on Outstanding Breakdowns
• Gas Servicing Compliance
• Booking Gas Safety Checks
• Communication with Tenants
• Legal Pack Management
• Documentation and Record Keeping
• Collaboration with Internal Teams
• Continuous Improvement

Training Outcome

• Customer Service Administrator
• Senior Administrator

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 08.00am till 4.00pm or 09.00am till 5.00pm 30 minutes lunch break.

Expected Duration: 1 Year 4 Months

Training Provider: JUNIPER TRAINING LIMITED