Service Desk Apprentice

QA Limited; Glasgow; On-site; GBP 16,200 - 19,800; Full time

Benefits offered by this job

Fresh fruit daily

Pension plan

Generous annual leave

Job summary

QA Limited is launching an exciting service desk apprenticeship in the UK, offering hands-on experience with our systems and a clear path to professional growth. You will learn to book jobs in Concept, raise purchase orders, and support Accounts Payable using Dynamics 365, while building essential customer and stakeholder relationships.

Under the guidance of a dedicated coach and on-site mentor, you’ll develop IT and communication skills, complete a nationally recognised qualification at SCQF

Qualifications

• PC skills – this will be taught during your apprenticeship.
• Ability to work independently and as part of a team.
• Excellent communication skills.

Responsibilities

• Log jobs in the booking system and raise purchase orders.
• Provide digital support to Accounts Payable using Dynamics 365 Finance & Operations.
• Be the first point of contact for customers and stakeholders; manage Teams and shared drives.
• Support the project team through estimating and tender processes for maintenance projects.
• Proactively reduce WIP and chase supplier invoices to ensure timely invoicing.

Skills

PC skills

Independent working

Teamwork

Communication skills

Education

SCQF Level 6

Tools

Concept Booking System

Microsoft Dynamics 365

Microsoft Teams

Job description

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.

We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About the role:

It is such an exciting time to be part of the organisation as they enter a massive period of growth and aim to add an apprentice to their service desk team. The company already hold a rich history of developing apprentices and supporting them in growing within their professional career. They offer young people the support, flexibility and expertise to be a success within the facilities management field.

Responsibilities:

• Tech-savvy tasks:Get hands-on with our job booking system, Concept. You’ll log jobs, raise purchase orders, and become a superuser by the end of your apprenticeship.
• Problem-solving pro:Provide digital support to Accounts Payable using Microsoft Dynamics 365 Finance & Operations (ERP financial suite) resolving supplier invoice queries and ensuring the invoicing process runs like clockwork.
• Be the go-to person:You’ll be the first point of contact for customers and stakeholders at OCS. Managing Microsoft packages, Teams and shared drive to access internal documents and applications. Handling inquiries in person, via email, and on the phone. Your role is crucial in ensuring smooth communication between clients, management, and the supply chain.
• Project powerhouse:Support the project team through estimating and tender processes, helping to deliver maintenance projects across the estate.
• Efficiency expert:Work proactively to reduce the current level and aging of delegated contract’s work-in-progress (WIP) and chase supplier invoices to ensure timely invoicing.

Desirable skills:

• PC skills – although these will be taught during your apprenticeship.
• Ability to work independently and as part of a team.
• Excellent communication skills.

Salary:

£18,000 per annum.

Working hours:

37.5 hours per week, Monday to Friday, 8am - 4:30pm.

Benefits:

• Healthy perks:Fresh fruit every day.
• Financial security:Pension plan.
• Time off:Generous annual leave.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time