Apprentice Customer Experience Coordinator

Harrison Spinks; Leeds; On-site; GBP 8,300 - 14,000; Full time

Job summary

Harrison Spinks in Leeds is seeking an Apprentice Customer Experience Coordinator to join our Customer Experience team. This role offers hands-on learning while working towards an apprenticeship qualification in Customer Service or Business Administration.

You will gain skills in call handling, order processing, CRM data management and collaborating across departments, with no prior experience required. This on-site position at The Innovation Centre in Leeds provides exposure to real customer

Qualifications

• No previous experience required.
• GCSEs in Maths and English preferred.
• Basic knowledge of Microsoft Excel.
• Previous customer-facing experience is a plus.

Responsibilities

• Answering telephone calls and directing enquiries professionally.
• Responding to customer invoice queries.
• Responding to customer emails and requests.
• Processing customer orders and amendments accurately.
• Supporting customers with product, pricing and delivery enquiries.
• Updating customer information on CRM system.
• Assisting with customer service cases and complaint handling.
• Liaising with internal departments to resolve customer queries.
• Greeting visitors and supporting reception duties.
• Responding to online customer reviews.
• Supporting administrative tasks across the department.

Skills

Friendly and approachable

Organised with attention to detail

Effective communication

Team player

Numerical skills

Education

GCSEs Maths and English

Tools

Microsoft Office

Microsoft Excel

CRM systems

Job description

Apprentice Customer Experience Coordinator

• Apprentice Customer Experience Coordinator

About The Role

We are looking for a motivated and enthusiastic Apprentice Customer Experience Coordinator to join our Customer Experience team. This is a fantastic opportunity to gain hands-on experience whilst working towards a recognised apprenticeship qualification in Customer Service or Business Administration.

No previous experience is required. We're looking for someone with a positive attitude, strong communication skills and a genuine desire to learn.

Location: The Innovation Centre, Leeds LS11 5SB

Hours: Monday – Friday, 37.5 hours per week

What You'll Learn

As part of your apprenticeship, you'll develop skills in:

• Business administration
• Telephone and email communication
• Order processing and administration
• Complaint handling and resolution
• CRM systems and data management
• Working collaboratively across departments
• Time management and prioritisation
• Professional workplace communication

What You'll Be Doing

Working alongside our experienced Customer Experience team, you'll support customers and colleagues by:

• Answering telephone calls and directing enquiries professionally
• Responding to customer invoice queries
• Responding to customer emails and requests
• Processing customer orders and amendments accurately
• Supporting customers with product, pricing and delivery enquiries
• Updating customer information on our CRM system
• Assisting with customer service cases and complaint handling
• Liaising with internal departments to resolve customer queries
• Greeting visitors and supporting reception duties
• Responding to online customer reviews
• Supporting administrative tasks across the department

About You

What We're Looking For

You will be:

• Friendly, confident and approachable
• Organised with strong attention to detail
• Comfortable using computers and Microsoft Office applications
• Eager to learn and develop new skills
• A strong team player
• Able to communicate effectively with a variety of people
• Comfortable working in a busy, fast-paced environment
• While not essential, it would be beneficial if you have:
• GCSEs (or equivalent) in Maths and English
• Previous customer-facing experience, such as retail, hospitality or volunteering
• Basic knowledge of Microsoft Excel
• Good numerical skills

About Us

Grow Your Career with us

At Harrison Spinks, we’re proud to be a family-owned business with a passion for quality, innovation and sustainability. As a Carbon Neutral organisation and market leader in luxury sustainable comfort, we are committed to developing talented people and helping them flourish.

Why Join Harrison Spinks?

At Harrison Spinks, you’ll become part of a supportive team where your development matters. You’ll gain valuable workplace experience, receive on‑t…

Our values are at the heart of everything we do. We are Proper, Partners, Planet Friendly, Pioneering and Proud, and we're looking for someone who shares our commitment to teamwork, learning and continuous improvement.