Customer Service Apprentice

SIKA; Leeds; On-site; GBP 10,000 - 16,000; Full time

Job summary

The Customer Service Apprentice role offers hands-on experience across customer service administration, order processing, invoicing, and front-of-house support. You will work with our Key Accounts customer services team and assist the Reception team to welcome visitors and maintain a professional office environment.

You'll gain a structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service, developing communication, organisational, and

Qualifications

• On-the-job training toward a recognised qualification in Customer Service.
• Develop communication, organisational and problem-solving skills.
• Support reception duties and front-of-house service.

Responsibilities

• Carry out customer services administration such as sales order processing and invoicing.
• Provide information on deliveries and stock availability to meet customer requirements.
• Manage order book updates, back orders, and liaise with warehouse/stock controllers.
• Support the reception team and cover breaks to ensure a smooth visitor experience.

Job description

About the Role

This is a fantastic opportunity to gain hands-on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification. As a Customer Service Apprentice, you will be working within our Key Accounts customers services team, servicing some of our biggest customers, and you'll also be a support to the Reception team where you will be welcoming visitors to our business, playing a key role in delivering exceptional front-of-house service.

What You'll Be Doing

Carry out all customer services administration such as sales order processing and invoicing, providing information relating to deliveries and stock availability to meet customer specific requirements, ensuring queries are dealt with efficiently and quickly and customer expectations are met. Order book management, including updating customers of any changes, managing back orders and liaison with the warehouse/ stock controllers. Support the reception team with cover, and carry out standard reception duties to cover breaks and planned periods, ensuring we deliver an excellent visitor experience. Learning about customer service best practices and office operations.

What You'll Gain

A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service. Development of communication, organisational, problem-solving and administrative skills. A supportive team environment with a dedicated mentor and line manager. Exposure to a professional office environment and business operations. Development of communication, problem-solving, and organisational skills. In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.