Customer Service Apprentice

Hayley Dexis; Bury St Edmunds; On-site; GBP 8,300 - 17,000; Full time

Benefits offered by this job

Apprenticeship salary

23 days annual leave

Uniform and PPE provided

Training through Hayley Academy

Job summary

Hayley Dexis is offering a Customer Service Apprenticeship in Bury St Edmunds, with a 40-hour week, Monday to Friday. You will rotate through Trade Counter, Internal Sales/Office, and Warehouse Operations, gaining hands-on experience in customer service, stock handling and logistics.

No prior experience required—just the right attitude and a willingness to learn. The programme includes Apprenticeship Salary, 23 days of annual leave, uniform and PPE, and training through the Hayley Academy.

Qualifications

• GCSEs in English and Maths required.
• Basic IT skills including Microsoft Office.
• Excellent communication and customer service mindset.

Responsibilities

• Trade Counter: assist customers face-to-face.
• Internal Sales/Office: handle calls, emails and inquiries.
• Warehouse Operations: understand stock, orders and logistics.
• Deliver high standard of customer service in a fast-paced environment.

Skills

Communication skills

Customer service mindset

Attention to detail

Written communication

Education

GCSEs in English and Maths

Tools

Microsoft Office

Job description

Job Type: Apprenticeship

Location: Bury St Edmunds

Hours: 40 hours per week, Monday – Friday

Apprenticeship wage & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.

We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.

We’re excited to offer a brilliant opportunity for a Customer Service Apprentice working within a busy and supportive branch environment.

About the Customer Service Apprentice role:

As a Customer Service Apprentice, you’ll gain hands‑on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:

• Trade Counter – supporting and serving customers face‑to‑face
• Internal Sales / Office – handling calls, emails, and customer enquiries
• Warehouse Operations – understanding stock, order fulfilment, and logistics

This well‑rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.

You’ll learn how to:

• Communicate confidently with customers and colleagues
• Handle enquiries, orders and problem‑solving effectively
• Use internal systems and processes
• Deliver a high standard of customer service in a fast‑paced environment

Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.

About the Apprenticeship:

• Customer Service Specialists level 3
• Duration: typically, 15 months
• Study and coursework completed during working hours
• Regular support from a training provider and your manager

What we’re looking for in our Customer Service Apprentice:

• A genuine interest in customer service and building a career
• Enthusiastic, motivated and willing to learn
• Good communication skills (verbal and written)
• GCSEs (or equivalent) in English and Maths
• Basic IT skills (including Microsoft Office)
• Strong attention to detail and logical thinking
• Well‑presented and professional approach
• Able to travel to and work locally
• No prior experience is required—just the right attitude and commitment to learning.

What you’ll get in return:

• Apprenticeship salary
• 23 days annual leave (plus public/bank holidays)
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

• Initial screening
• Microsoft Teams interview with our Talent team
• Face to face interview
• Decision outcome

We’ll close this role on Sunday 22nd November, but may do so earlier if we receive strong interest so don’t miss out.

Any questions on your mind? Please reach out to us at (url removed)