Apprentice Customer Service Administrator

Cheshire College - South & West; Nantwich; A distancia; GBP 16.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

23 days annual leave

Free tea and coffee

Free on-site parking

Friendly environment

Progression opportunities

Descripción de la vacante

ROWLINSON PACKAGING LIMITED is seeking a Customer Service Advisor apprentice in Nantwich. You will learn on the job while supporting customers with product inquiries, deliveries, and account questions.

The role emphasizes quality service and effective multitasking in a small team. The apprenticeship includes on-the-job training at our Wardle site and a Level 3 Business Admin programme, with paid hours and structured development.

Formación

• GCSE in Maths (grade 4/C) required.
• GCSE in other subjects as applicable is helpful.
• Level 3 Apprenticeship in Business Admin training is provided.

Responsabilidades

• Take customer calls and handle enquiries with a focus on quality service.
• Process orders and support delivery and account queries.
• Maintain accurate records and assist with data entry and reporting.

Conocimientos

Customer care skills

Logical

Initiative

Non judgemental

Educación

GCSEs (Maths 4/C)

Level 3 Apprenticeship in Business Admin

Descripción del empleo

ROWLINSON PACKAGING LIMITED

Closes in 9 days (Tuesday 10 November 2026 at 11:59pm)

We’re looking for a Customer Service Advisor to join a small friendly team where you won’t be treated as ‘just another number’ and the main focus is on quality of service, not quantity of calls.

Wage

£16,224 to £25,775.88, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Hours Monday - Thursday 8.00am - 5.00pm and Friday 8.00am - 4.00pm. Including a one hour lunch break.

39 hours a week

Duration

1 year 3 months

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

As a Customer Service Advisor for Rowlinson Packaging, you’ll take calls from customers both existing and potential and support them with product enquiries, delivery and account queries, and even order processing so the ability to manage multiple priorities in a varied customer service role is important. Strong communication skills are essential, as is the ability to work independently, drawing on assistance from other parts of the business as needed.

Where you'll work

Rowlinson Packaging Limited Green Lane Wardle
Nantwich
CW5 6BN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in Business Admin. This training will be structured and delivered online by Cheshire College - South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.

Requirements

GCSE in:

GCSE in:

Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Logical
• Initiative
• Non judgemental

About this employer

Rowlinson Packaging is a long established family run firm supplying bespoke packaging solutions to major manufacturers in the UK and abroad. With 90 years of manufacturing experience our products are constructed to the highest standard and from the finest materials available. Our products range from simple pallets for bulk transport, to highly complex crates with precise internal supports to accommodate the most advanced aerospace products. We deliver on our own fleet directly to customers from our site in Wardle, near Nantwich. We take our social and environmental responsibilities very seriously in terms of Carbon Footprint and responsible forest management, and as such all timber products can be FSC certified and are approved to the most recent BS:EN standards. For further information please visit our website at: www.rowlinson.co.uk

Company benefits

• Competitive salary and benefits package depending on experience
• 23 days annual leave and bank holidays off
• Free tea and coffee every day
• Free on-site car-parking
• Friendly and supportive working environment
• The chance to be a part of a growing family owned business

The chance to be a part of a growing family owned business and further progression opportunities upon successful completion of the apprenticeship.