Apprentice

London Borough of Hounslow; Hounslow; On-site; GBP 12,000 - 20,000; Full time

Job summary

A local government council is seeking an Apprentice to support community services in Hounslow. The role involves working with partner organizations and developing professional skills in data management and interpersonal communication. Ideal candidates will have a passion for community service and be adaptable. The position offers a Level 3 Public Service Operational Delivery Officer Apprenticeship.

Qualifications

• Passion for helping the community.
• Interest in local government career development.
• Ability to work in varied locations across the borough.

Responsibilities

• Support the delivery of Hounslow’s Community Hubs and Libraries.
• Work with partner organizations to provide services.
• Provide friendly contact for residents and partners.

Skills

Communication skills

Interpersonal skills

Basic digital skills

Attention to detail

Adaptability

Education

Evidence of learning and development

Tools

Microsoft applications

Job description

About Us At Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About Our Commitment To Diversity And Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce, and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

About The Role

This is an exciting opportunity to be part of the Resident Experience and Localities Team as an Apprentice focusing on our work with partner organisations. You will get diverse experiences including working with partner organisations to deliver meaningful services to services for residents; working in Hounslow’s Community Hubs and Libraries; working with data to inform service delivery.

You will develop a range of professional skills, including data management, partnership working, communication and interpersonal skills. You will also have unique exposure to the work of different organisations in Hounslow’s community, providing opportunity to create and develop collaborative working relationships with a variety of internal and external stakeholders.

You will study for a Level 3 Public Service Operational Delivery Officer Apprenticeship, whereby you’ll need to evidence learning and development at work.

About The Team You’ll Be Working In

The Resident Experience and Localities Team is more than just a team, it is an approach that involves the whole Council, its partners, and Hounslow’s voluntary sector. Our Team aims to empower Hounslow’s communities and connect them with support, help and advice in an accessible way through different Community Hubs and Libraries across Hounslow.

Community Hubs and Libraries bring together officers, partner organisations and resources to provide our residents with holistic support across a range of issues such as employment, finance, and wellbeing. The Community Hub Advisors support residents via telephone, email, and in-person. Residents can also access support through our online platform, Hounslow Connect.

As our Apprentice, you will work across different parts of our service to provide support and to act as a friendly contact for residents and partners. You will also support Localities’ wider projects and adapt easily to the priorities set out by your line manager.

About You

The successful candidate will have a passion for helping the community and an interest in taking their first step in developing their career in local government.

You should be able to work out and about in the borough to assist in the delivery of Hounslow’s Community Hubs and Libraries.

To be successful in this role, you will have good communication and interpersonal skills, basic digital skills including the ability to work using Microsoft applications, pay attention to detail, be adaptable to changing priorities and have a desire to learn.

You should be able to evidence your learning and development to complete the Level 3 Public Service Operational Delivery Officer apprenticeship.

Essential For The Role

Basic DBS check is required for the role.

Read more about the work you’ll be doing in the Role Profile.

The London Borough of Hounslow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment.

Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

When Interviews Will Be Held And Who To Contact

To apply for this role, please email a CV and cover letter (maximum 2 pages of size 11 font) to Lucy Sullivan-Allsop.

The key information about the role should be in the role profile, but if you have any further questions about the role, please contact the email above, alternatively the phone number below.

Telephone: [phone]

Interviews for this job will be held during week commencing 15th December 2025.