Applications Technician - Demos, Tech Support & Sales

Wallace Hind Selection LTD; Letchworth; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Private healthcare (employee + family)

Life assurance

Extensive training

Job summary

Wallace Hind Selection LTD is seeking an Applications Technician to demonstrate cutting-edge equipment and provide technical support, strengthening the sales process from demonstrations to post-sale follow-up.

The role emphasizes delivering machine and software demonstrations, collaborating with sales teams, and maintaining a ready demo suite in an office-based setting in Letchworth Garden City.

Qualifications

• Proactive and enthusiastic about demonstrating and selling equipment.
• Strong organisational skills with a keen eye for detail.
• Excellent technical knowledge and the ability to troubleshoot and advise on machine settings.

Responsibilities

• Planning, setting up and delivering machine and software demonstrations, tailored to highlight the features and benefits of our equipment (in person and online).
• Collaborate with Sales Account Managers to demonstrate our range of equipment and applications to new and existing customers, with the goal of driving machine sales.
• Working with Customer Relationship Executives to showcase our products and software, aiming to sell upgrades and additional tooling.
• Handling administration and post demonstration tasks, including documenting details of the demo, tidying the demo suite and returning / disposing of materials.
• Conducting test demos for new and existing customers.
• Maintaining the demonstration suite to ensure it is always clean, smart, presentable, and fully operational, ensuring all machines and tooling are in perfect working condition.
• Keep software suites updated, ensuring optimal functionality.
• Provide technical assistance to customers over the phone, offering guidance on selection, material setting and application queries.
• Deliver technical advice, training sessions and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process.
• Represent us at trade shows, exhibitions, and open days, setting up and demonstrating our equipment.

Job description

Wallace Hind Selection LTD is seeking an Applications Technician to demonstrate cutting-edge equipment and provide technical support, strengthening the sales process from demonstrations to post-sale follow-up.

The role emphasizes delivering machine and software demonstrations, collaborating with sales teams, and maintaining a ready demo suite in an office-based setting in Letchworth Garden City.