Applications Technician: Tech Support & Demo Specialist

Wallace Hind Selection; Royston; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 Days Annual Leave

Company Pension - matched to 5%

Private Healthcare (for Employee and F

Life Assurance Cover

Extensive Training

Job summary

Wallace Hind Selection in the United Kingdom is seeking an Applications Technician to showcase cutting-edge equipment and support the sales process. You will conduct demonstrations, provide technical support to customers and the sales team, and maintain the demonstration suite to ensure a high level of customer satisfaction.

Work with Sales Account Managers and Customer Relationship Executives to drive upgrades and tooling, handle post-demo tasks, keep software updated and represent us at trade

Responsibilities

• Planning, setting up and delivering machine and software demonstrations, tailored to highlight the features and benefits of our equipment (in person and online).
• Collaborate with Sales Account Managers to demonstrate our range of equipment and applications to new and existing customers, with the goal of driving machine sales.
• Working with Customer Relationship Executives to showcase our products and software, aiming to sell upgrades and additional tooling.
• Handling administration and post demonstration tasks, including documenting details of the demo, tidying the demo suite and returning / disposing of materials.
• Conducting test demos for new and existing customers.
• Maintaining the demonstration suite to ensure it is always clean, smart, presentable, and fully operational, ensuring all machines and tooling are in perfect working condition.
• Keep software suites updated, ensuring optimal functionality.
• Provide technical assistance to customers over the phone, offering guidance on selection, material setting and application queries.
• Deliver technical advice, training sessions and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process.
• Represent us at trade shows, exhibitions, and open days, setting up and demonstrating our equipment.

Job description

Wallace Hind Selection in the United Kingdom is seeking an Applications Technician to showcase cutting-edge equipment and support the sales process. You will conduct demonstrations, provide technical support to customers and the sales team, and maintain the demonstration suite to ensure a high level of customer satisfaction.

Work with Sales Account Managers and Customer Relationship Executives to drive upgrades and tooling, handle post-demo tasks, keep software updated and represent us at trade